TrustYou Introduces Next Generation Hotel Review Summaries to Have Greater Impact on Guest Decisions
GTA, Momondo, and Travolutionary among new partners launching with Meta-Review 2.0
TrustYou, the world's largest guest feedback platform, today launched an update to its Meta-Review product aimed at increasing its influence on online bookings. TrustYou Meta-Review 2.0 automatically generates natural sentences for more than 30 languages based on verified hotel reviews. This information is then displayed on a variety of travel sites and booking engines.
TrustYou, the world's largest guest feedback platform, today launched an update to its Meta-Review product aimed at increasing its influence on online bookings. TrustYou Meta-Review 2.0 automatically generates natural sentences for more than 30 languages based on verified hotel reviews. This information is then displayed on a variety of travel sites and booking engines.
In addition to the improved semantic display, Meta-Review 2.0 also includes badges for hotel rankings that identify standout hotels and hotel attributes across each city worldwide. For example, a hotel might be identified as being in the "top 1% of locations in Paris" or having a "top 2% rooftop bar in Berlin," based on guest feedback.
"We've made major improvements to our Meta-Review product to more readily meet the expectations of travelers, and to fit with our comprehensive approach to understanding guest feedback," said Benjamin Jost, CEO of TrustYou. "We're now able to help our hotel partners easily comprehend feedback from each step of the guest journey, and our publishing partners to use the structured data to positively influence the search-shop-buy experience for travelers worldwide."
At its launch, a variety of new companies are utilizing or about to start utilizing the Meta-Review 2.0 API, including GTA, Momondo, Travolutionary, online-express.ru, and wakanow, in Africa, among others. These new partners complement an impressive line up of companies using the platform, including Google, KAYAK, Skyscanner, Wego and hundreds of others.
For more information, visit www.trustyou.com
About TrustYou
TrustYou is the #1 Hospitality AI platform. Since 2008, the company has supported hotels and hotel groups worldwide in turning guest feedback, customer data, and automated interactions into measurable results. The platform unifies three core products in one system:
- Customer Experience Platform (CXP): Centralizes all reviews and surveys, applies AI-driven analysis, and automatically responds to feedback with ResponseAI. Hotels gain deeper insights into the guest experience, strengthen their online reputation, and make more informed service decisions.
- Customer Data Platform (CDP): Consolidates all guest data into so-called Golden Profiles, integrates consent management, and enables precise audience segmentation. This powers personalized marketing campaigns, drives more direct bookings, and fosters long-term guest loyalty.
- AI Agent: Handles 100% of inbound communication—24/7, in any language, and across all channels. The TrustYou Agent delivers instant, context-aware responses, support bookings, upselling, and free up operational teams.
With TrustYou, hotels invest in a future-ready platform that makes the Always-Reply Future a reality: better guest experiences, more direct revenue, and more efficient operations.
Learn more at www.trustyou.com.