The American Hotel & Lodging Educational Institute (AHLEI) has developed new preparation and exam materials for the Certified Hotel Administrator (CHA®). The CHA® is the most prestigious certification available for hotel general managers and hospitality executives.

The revised review resources are offered entirely online, with study guide materials available for download in PDF or ePub formats. The program is accessible for online viewing or can be reviewed on the go by downloading the program content to a handheld mobile device, tablet or laptop for offline reading.

All sections of the preparatory material have been updated, and a new section on revenue management has been added. The program also includes an assessment tool with practice tests for each section. The topics, which can be completed in any order, include:

  • Financial Management
  • Food and Beverage Management
  • Human Resources
  • Leadership
  • Marketing and Sales
  • Revenue Management
  • Rooms Management

The new format features an exam at the end of each module, rather than one comprehensive final exam. The modular format enables candidates to complete the certification exam over multiple sessions.

For more information, prospective CHA® candidates should contact AHLEI's Professional Certification department at 888-575-8726 or [email protected].

About the American Hotel & Lodging Educational Institute (AHLEI)

Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AHLA), AHLEI's mission is to be the preferred provider of quality resources to educate, develop, and certify hospitality educators, students and professionals worldwide. AHLEI became part of the National Restaurant Association" Training & Certification division in 2017, connecting and leveraging the resources of two organizations that are deeply committed to a vision of career success and upward mobility for current and future hospitality, restaurant, and food service employees.

Elizabeth Johnson
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