Industry Update
Press Release27 November 2017

Centara Hotels & Resorts sets out 5 year vision and strategy for growth

Thailand’s leading hotel operator will double its revenues by 2022

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Central Hotels & Resorts Central Hospitality International (CHi).

Bangkok -- Following Centara's recent announcement that it had strengthened its management team by welcoming back seasoned industry professional Markland Blaiklock, in a newly formed role of Deputy CEO, the group has now released its significant expansion plans for the next five years.

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Centara is Thailand's largest domestic hotel operator and continues to increase its international footprint, with 57 properties in operation or under development across 12 countries in Southeast Asia, the Indian Ocean, China, the Middle East and the Caribbean. The company operates a diverse portfolio ranging from 5-star luxury hotels in major cities to remote tropical island resorts and innovative value properties. It differentiates itself from competitors by offering gracious, Thai-style service; branded spas and restaurants with excellent reputations; and a variety of formats and service innovations that deliver quality and value to business and leisure travellers.

In 2017 Centara was active in Asia and the Middle East opening new hotels, signing management and joint venture agreements, and launching its new COSI lifestyle brand. It plans to continue growing, doubling revenue during the next five years by executing three, broad strategies.

Centara's three strategies for growth:

  1. The company plans to expand its current portfolio, doubling the number of properties it operaties via new investments and management agreements. It will add hotels and resorts where tourism demand, the business environment, and synergy with existing company assets and customers offer the best strategic opportunities.

In geographic terms, Centara aims to become more prominent in Southeast Asian markets, the Indian Ocean and the Middle East, while expanding its footprint into East Asia, Africa, and the Caribbean. The company will also develop and expand new brands (such as COSI) to fill gaps in its hotel and resort portfolio.

  1. The company will identify and pursue new business opportunities outside its historic hotel and resort core. These related businesses – branded residences are an example – will leverage Centara's hospitality competencies and competitive strengths, targeting new or growing markets through brand development or acquisitions.
  2. The company will strengthen its core infrastructure, including operating platforms, technology, and reputation. It wants its systems to be best in class to ensure business and service processes are efficient and effective. This includes improving the customer experience via websites, mobile apps, relationship management systems and loyalty programmes. Centara also aims to increase international brand awareness using mass media, new media, event and relationship marketing.

Thirayuth Chirativat, Centara's Chief Executive Officer, remarked on the vision. "We are entering a significant phase of growth. Centara has always been at the forefront of the hospitality industry in Thailand and with our concerted focus on expansion in both new and existing markets, we will become an even more prominent regional player in the coming years. With the dynamic and progressive management team we have in place, the future development and growth of the company is very exciting."

Centara believes a clearly-articulated vision, well-designed strategies, and motivated people led by an experienced management team will achieve growth for the benefit of its shareholders, customers, partners and employees.

Related Brand

Centara Grand

The Centara Grand hotels and resorts are in the five-star category, with landmark properties in prime resort and beachfront locations, and key city areas. The Centara Grand appeal is a broad one, catering to the needs of independent travellers, couples and honeymooners, families, avid shoppers, conference groups, and to those with a longing for absolute relaxation.
brand information
Other Brands by Centara
Centara
Centara Boutique Collection
Centara Residences & Suites
Centra by Centara
COSI Hotels

About Centara Hotels & Resorts

Centara Hotels & Resorts is Thailand's leading hotel operator. Its 75 properties span all major Thai destinations plus the Maldives, Sri Lanka, Vietnam, Laos, Myanmar, China, Japan, Oman, Qatar, Cambodia, Turkey, Indonesia and the UAE. Centara's portfolio comprises six brands - Centara Grand Hotels & Resorts, Centara Hotels & Resorts, Centara Boutique Collection, Centra by Centara, Centara Residences & Suites and COSI Hotels - ranging from 5-star city hotels and luxurious island retreats to family resorts and affordable lifestyle concepts supported by innovative technology. It also operates state-of-the-art convention centres and has its own award-winning spa brand, Cenvaree. Throughout the collection, Centara delivers and celebrates the hospitality and values Thailand is famous for including gracious service, exceptional food, pampering spas and the importance of families. Centara's distinctive culture and diversity of formats allow it to serve and satisfy travellers of nearly every age and lifestyle.

Over the next five years Centara aims to become a top 100 global hotel group, while spreading its footprint into new continents and market niches. As Centara continues to expand, a growing base of loyal customers will find the company's unique style of hospitality in more locations. Centara's global loyalty programme, Centara The1, reinforces their loyalty with rewards, privileges and special member pricing.

Find out more about Centara at www.CentaraHotelsResorts.com
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Contact
Pornchanok Thongrungrot (Pao)
Corporate Assistant Manager of Public Relations – International, Centara Hotels & Resorts
Phone: +66 2769 1234 Ext. 6733
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