TrustYou Launches the First All-In-One Guest Feedback Platform with New Review Marketing and Guest Messaging Features
Offers Improved Usability and Integrated Guest Feedback Solutions Available from One Login ++ Adds Facebook Widgets For Increased Online Bookings
TrustYou begins the new year with a significant upgrade, releasing an integrated guest feedback platform and exciting review marketing features to help hotels achieve ROI. Hotels can now access the all-in-one guest feedback platform through one convenient login to easily influence every stage of the guest journey, from search and booking with its Review Marketing module, to on-site and real-time communication with Messaging, to post-stay...
Benjamin Jost, CEO and co-founder of TrustYou, says: "Our platform is the only all-in-one guest feedback solution that helps hotels to capture, analyze, and market reviews, surveys and messages on every channel: on their own website, on platforms like Google, Tripadvisor, Booking.com or Facebook Messenger. This update brings us one step closer to the ultimate goal of providing the best and most personalized experience for travelers while offering hotels a one-stop-shop solution when it comes to managing, reporting and responding to guest communication and feedback."
Additionally, TrustYou expanded its solutions that help hotels utilize reviews to market their hotel. This includes both new and existing review widgets to enable hoteliers to prominently display TrustYou's ratings and reviews on their own website in order to increase direct bookings and across the web. One recent addition includes a Facebook widget that allows hotels to showcase their review content on the third most visited site when searching for a hotel. Targeted review marketing, on channels like Facebook or the hundreds of travel sites that showcase TrustYou reviews, helps hotels to drive direct bookings, boost channel conversions, and lower distribution costs.
The platform upgrade also brings valuable additions to TrustYou's guest messaging solution. The new live webchat widget can easily be integrated into a hotel's website, wifi login page, or any other website. This allows travelers to directly contact the hotel additionally to the existing SMS or Facebook messaging features which improves the overall guest experience. All incoming messages are displayed in one single messaging inbox and can be addressed simultaneously with all other incoming guest requests, whether sent via email, SMS, or Facebook.
To learn more about TrustYou's all-in-one solution, visit www.trustyou.com
About TrustYou
TrustYou is hospitality's memory: the platform that unifies what guests feel, what they do and what they ask in a single system. Since 2008, more than 100,000 hospitality businesses have used TrustYou to understand their guests, act on what they learn, and keep the relationship going between stays.
That memory has three parts, built to work as one:
Customer Experience Platform (CXP), the memory of experience: reviews, surveys, sentiment and reputation, captured and acted on across every touchpoint.
Customer Data Platform (CDP), the memory of the customer: every transaction and interaction resolved into one golden profile, and activated through service and marketing communication.
TrustYou Agent, the memory of conversation: one AI agent across every channel, from web to WhatsApp to email, around the clock and in every language, closing the loop so that outbound messages from the CDP and inbound replies to the Agent belong to the same continuous conversation.
Every interaction adds to the memory, so the system knows each guest better than it did the day before.
TrustYou is headquartered in Munich, Germany, and serves hospitality brands in over 165 countries. Learn more at www.trustyou.com.