Industry Update
Supplier News 7 February 2018

FCS expands further by establishing presence in the Middle East & Africa

FCS appoints new Senior Director of Sales & Channels to open Dubai office and support exponential business growth

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Dubai -- FCS Computer Systems (FCS), a leading provider of innovative hospitality technology solutions, has appointed Mansoor Khan as Senior Director of Sales & Channels to lead the company's expansion in the Middle East and Africa, where demand for FCS' integrated hospitality suite is growing at an incredible rate.

"We are thrilled to welcome Mansoor to FCS, as he brings with him a wealth of international experience and expertise in hospitality technology. The hospitality sector in the MEA region is setting the pace for innovation, which has generated high demand for our comprehensive new suite of tools and solutions. By providing a unique platform for optimization and cross departmental communication, FCS enables hotels to have greater focus on their guests." said Pascale S. Chatelain, Vice-President Global Sales, Marketing and Channels.

FCS' advanced, state-of-the-art, logic-driven technology empowers hotel staff to streamline processes and operations, improve productivity, increase efficiency, and save time and money, while improving guest interaction, service and satisfaction.

"Today, providing our guests with outstanding customer service is essential to building loyalty and long-lasting relationships, because guest service helps us create great advocates for our hotel. FCS has helped us build that loyal bond between our guests and the Wyndham hotel brand, with their innovative Housekeeping and Engineering applications – equipping us with better control and efficient monitoring," said Atul Gupta, Regional Director IT for Middle East & Africa, Wyndham Hotel Group.

Mansoor Khan, an accomplished business development strategist, has worked in Europe, America and the Middle East for over 20 years, with technology companies such as Infor, Al Futtaim Technologies, Oasys Infotech and Key Information Technology. Known and respected for his in-depth knowledge of hospitality technology solutions, Mansoor will work closely with FCS' regional clients to assist them in leveraging FCS solutions to produce sustainable and profitable results.

Commenting on his appointment, Mansoor said: "I am very excited to be joining FCS at a time when demand for our solutions is higher than ever, with more and more hoteliers realizing the benefits of automated processes that lead to performance optimization. I look forward to working with our clients to identify solutions that enhance results and further improve revenue streams."

FCS thrives on continual software solutions innovation that maximizes employee efficiency and guest satisfaction, with a proven return on investment. For more information, visit

About FCS

"Empowering hoteliers to do what they do best."

With over three decades of global experience, FCS is at the forefront of hospitality technology innovation with an extensive portfolio of integrated products used by more than 2,000 hotels in 74 countries. Inspired by the close partnerships forged with best-in-class hoteliers, FCS' comprehensive suite of hospitality operations management solutions enhances the guest experience by automating and streamlining processes, empowering staff and providing hotel management with real-time information.

With 14 offices worldwide covering most countries, 24/7 support available in any language, and a team that includes experienced hoteliers who truly understand the value of a cohesive technology solution, FCS is perfectly placed to continue enabling hoteliers to provide superior experiences to their guests. FCS' thrive for innovation and open API make it possible to integrate with third party solutions to help hoteliers bring new technology into playto bring their guest experience to the next level.

FCS' mobile and web-based applications seamlessly integrate across all hotel operations and include:

  • Guest Services Management
  • Housekeeping Operations Management
  • Engineering and Maintenance Management
  • Customer Service Recovery Management
  • Concierge Services Management
  • Gateway and Call Accounting
  • Voice and Digital Messaging
  • Property Management System

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