Saira Hospitality and eCornell Partner to Deliver Service Excellence Program to British Virgin Islands Residents
Participants are empowered to succeed in the hospitality industry following hurricanes
Saira Hospitality has partnered with eCornell and Cornell University's School of Hotel Administration to bring a Service Excellence professional development program to local communities in the British Virgin Islands (BVI), a region devastated by the effects of Hurricanes Irma and Maria. The partnership strives to help rebuild the tourism industry and has brought a sense of hope and empowerment to residents as they prepare to attain careers in the hospitality industry.
At the program's conclusion, hotel operators have a pool of highly trained, loyal, passionate community members who possess significant knowledge of brand culture and values from which to hire, and graduates are empowered with the knowledge that their new skills can help them build a career in one of the world's fastest-growing industries.
"Cornell University has an unmatched reputation in the hospitality industry," says Harsha Chanrai. "I am honored that Saira Hospitality is able to deliver access to Cornell to previously inaccessible markets through the inclusion of the Service Excellence program. It has brought an immense sense of pride, hope, and career excitement to local communities in the BVI."
Upon completion of the Service Excellence program, learners will be able to draw on best practices for resolving conflict, identify service recovery opportunities, categorize service failures and appropriate responses, and improve their own communication by consciously considering audience, message, and method of delivery. Modules include:
- The Service Excellence Framework
- Developing Your Service Skills
- Managing Service Interactions
For more information about Saira Hospitality visit www.sairahospitality.com.
As Cornell University's online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including hospitality, leadership and management, marketing, human resources and data analytics. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, ultimately earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 18 years to over 130,000 students at more than 2,000 companies. For more information about eCornell programs, visit www.ecornell.com.