AHLEI Offers Unconscious Bias Training Suite for Employees, Managers
Welcoming all kinds of people is the heart of hospitality, so awareness of unconscious bias is necessary for hospitality operations to build a positive business reputation and retain workers.
"The hospitality industry is as diverse as the communities we serve," said Sherman L. Brown, Executive Vice President, Training & Certification, National Restaurant Association. "Increasing awareness of unconscious bias and its effects, and equipping our people with the tools they need to manage bias, is essential to the success of our industry."
The training serves as a springboard to heighten awareness of unconscious bias, which will help hospitality employees and managers interact more fairly and mindfully with guests and one another.
Topics in the 30-minute employee program include:
- Defining unconscious bias and the many forms it can take
- Understanding the impact that bias can have on interactions with guests and fellow employees
- Understanding how to conduct oneself with a greater fairness and an awareness of others' perspectives
The managers' training includes an additional 30 minutes of information on:
- Proactively and reactively managing situations in which bias occurs
- Managing employee interactions to promote a fair, respectful, and inclusive workplace
- Learning how to deal with difficult situations to minimize impact on the business
In addition to the Understanding Unconscious Bias online training content, managers and trainers will have access to a variety of complimentary resources to help them continue training through pre-shift lessons. Resources include breakroom posters, videos, and a discussion guide.
"Bias can impact all aspects of American business," said Gerry A. Fernandez, MFHA President and Founder. "Successful leaders in the industry are ready to learn what bias is, how it works, and how unconscious bias ties into recruiting, leadership development, and customer service."
Understanding Unconscious Bias in Hospitality offers multiple solutions for businesses, including versions for managers or employees, English or Spanish, volume pricing, and bundling with other programs in the ServSafe Workplace suite. To learn more, visit www.ahlei.org/unconscious-bias.
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About the American Hotel & Lodging Educational Institute (AHLEI)
Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AHLA), AHLEI"s mission is to be the preferred provider of quality resources to educate, develop, and certify hospitality educators, students and professionals worldwide. AHLEI became part of the National Restaurant Association in 2017, connecting and leveraging the resources of two organizations that are deeply committed to a vision of career success and upward mobility for current and future hospitality, restaurant, and food service employees.