Industry Update
Press Release26 April 2019

The Taj Mahal Palace, Mumbai Ranks No.1 in the World for the Second Year Consecutively in Guest Satisfaction

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The Indian Hotels Company Limited (IHCL)

Mumbai - The Indian Hotels Company Limited (IHCL), South Asia's largest hospitality company's iconic hotel, The Taj Mahal Palace, Mumbai has been accorded the highest guest satisfaction score amongst its hospitality peers globally for the year 2018-2019 by TrustYou; the world's largest guest feedback platform. The top global ranking reiterates the legendary hotel as one of the finest in the world.


One of the defining landmarks of Mumbai's cityscape, 'The Taj', as it is fondly called, is the great and lasting legacy of its founder, Jamsetji Tata, who envisioned a hotel that would set the benchmark for Indian hospitality. Ever since it opened its doors in 1903, The Taj has blazed a trail of innovation and excellence that continues, even today, to make it India's most widely-known name in luxury hospitality world over.

The strong customer validation is a testament to the universally acclaimed warm and personalised service that is characteristic of The Taj Mahal Palace, Mumbai.

City hotels with over 250 rooms across the globe were considered for the assessment and The Taj Mahal Palace, Mumbai scored the highest from approximately 18,000 reviews. The score is an evaluation of guest services and experiences.

About Trust You

TrustYou, the world's largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence.

Related Brand


Taj (luxury full-service hotels, resorts and palaces) is our flagship brand for the world's most discerning travelers seeking authentic experiences given that luxury is a way of life to which they are accustomed.
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Other Brands by IHCL
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About The Indian Hotels Company Limited (IHCL)

The Indian Hotels Company Limited (IHCL) and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service. These include Taj– the iconic brand for the most discerning travelers and the World"s Strongest Hotel Brand as per Brand Finance 2021, SeleQtions, a named collection of hotels, Vivanta, sophisticated upscale hotels and Ginger, which is revolutionising the lean luxe segment.

Incorporated by the founder of the Tata Group, Jamsetji Tata, the Company opened its first hotel - The Taj Mahal Palace, in Bombay in 1903. IHCL has a portfolio of 225 hotels including 55 under development globally across 4 continents, 12 countries and in over 100 locations. The Indian Hotels Company Limited (IHCL) is India"s largest hospitality company by market capitalization. It is primarily listed on the BSE and NSE.

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Rakhee Lalvani
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