Industry Update
Supplier News10 July 2019

The Ranch at Laguna Beach Streamlines Operations and Elevates Guest Experience with AI-Powered Ivy Smartconcierge

Go Moment’s Ivy provides responsiveness, efficiency and profitable opportunities for high-end California Beach Resort

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Go Moment

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today welcomed southern California's premier coastal resort, The Ranch at Laguna Beach, as the latest client to implement their award-winning smartconcierge, Ivy®.

Ivy is designed to communicate with guests and provide them with personalized and near-instant service through texting. The advanced smartconcierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, F&B service, and anything that would typically be addressed to the front desk. Ivy's technology is so intuitive that guests feel as if they are messaging with a real hotel staff member. At its heart, the AI-powered solution was developed as a hybrid model, automating activities that give your staff more time to engage with guests.

"Since adding Ivy to our team, we've seen outstanding results not only in guest service feedback and operational efficiency, but also as a revenue generator," says Christopher Wylie, Rooms Division Director at The Ranch at Laguna Beach. "We're thrilled with the ease of use and new opportunities Ivy provides. A guest on the golf course can ask for towels and have them waiting when he returns to his room. The simple questions our staff would previously have to handle one at a time, Ivy can answer in seconds, giving our employees more time to focus on more complex requests and the attentive service that guests appreciate."

South of Los Angeles, The Ranch in breathtaking Laguna Beach has 97 coastal ranch-style guest rooms and suites, an acclaimed restaurant serving seasonal handcrafted food and drink, meeting and event facilities, nine-hole golf course, as well as waterfront spa and wellness center. The property is top-rated and is the recipient of many awards and accolades including Architectural Digest's Top 18 New Hotels of 2016. As part of the hotel's commitment to sustainability, The Ranch at Laguna Beach has an onsite garden that provides fresh produce for the bar and dining programs. At half an acre, it's the largest organic garden in town.

Raj Singh, CEO of Go Moment, explains, "Ivy offers 24-hour convenience that provides guests with conversational and contextual assistance. Guest don't have to wait in line to ask a question; they are provided self-service with ease by using the device they already have in their pocket. Our goal is to help hoteliers succeed over the long term, and we look forward to working with The Ranch at Laguna Beach to help them exceed their guest and business expectations."

To learn more about Ivy and schedule a demo, visit

About Go Moment

Ivy, powered by Go Moment, is the world's first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers common guest inquiries like "What's the Wi-Fi password?" in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience anywhere, any time. Ivy has served tens of millions of guests, and she's often recognized in TripAdvisor reviews for providing exceptional service.

All product names, logos, and brands are property of their respective owners. All company, product and service names used in this press release are for identification purposes only. Use of these names, and brands does not imply endorsement.

Deborah Pevenstein
VP, Marketing
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