Industry Update
Supplier News23 October 2019

AHC+Hospitality Selects Percipia for Five Hotel Properties

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Percipia

Grand Rapids, MI - AHC+Hospitality, has selected Percipia's telephony solution for their five properties: Amway Grand Plaza, Curio Collection by Hilton, JW Marriott Grand Rapids, AC Hotel Grand Rapids Downtown, Courtyard Grand Rapids Downtown, and Hotel Saint Regis in Detroit, Michigan.

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AHC+Hospitality owns, operates, and manages various properties spanning across different brands such as Marriott, Hilton, Hyatt and luxury independent hotels. Percipia was awarded the project due to their flexibility unifying their guest-facing telephony system with various Property Management Systems (PMS) and Cisco Call Manager for back-of-house extensions.

"I am honored to call AHC+Hospitality one of Percipia's clients. They are known for their impeccable hotels, and are the leaders in the luxury hotel space in downtown Grand Rapids, Michigan. With our system in place, they have the foundation to easily deploy the next big thing; in-room mobile apps and AI Voice." - Michael Velasquez, CEO, Percipia.

Percipia has installed their robust telephony and voice mail system, Frequency PBX and Precision VM, for all guest room extensions. Connection to various property management systems is powered by Parallax. While Informant Call Accounting Software tracks and bills both guest and administrative extensions. The selected suite of products provides AHC+Hospitality with the utmost efficiency while enhancing the guest experience.

"With Percipia, we're able to deploy a reliable phone system for every property we manage. They are able to meet our needs in every brand, and it really enabled us to streamline our guest room phone systems into a single provider. Our IT department is always looking for ways to increase efficiencies while staying on the cutting edge of emerging technology. Percipia accomplishes both, and we value the partnership throughout our company's growth." - Josh Serba, CIO, AHC+Hospitality

About AHC+Hospitality

AHC+Hospitality is a management company specializing in customized hospitality solutions for a portfolio of major hotel and restaurant brands including Marriott International, Hilton Hotels & Resorts, Preferred Hotels & Resorts, Hyatt Hotel Corporation, Wolfgang Puck Worldwide, Ruth's Hospitality Group and more. AHC+Hospitality has a proven track record of identifying and implementing operational and revenue-generating efficiencies for its collection of top-performing hotels and restaurants through the creation of innovative alternatives to the traditional hospitality experience.

About Percipia

Headquartered in Chicago, Illinois, USA, Percipia's mission is to continue to be a respected leader in hospitality technology by delivering telephony and mobility solutions, software, and services in the most innovative and cost-effective way. Parallax application (formerly PTCE) was introduced 20 years ago, which enabled them to interface existing telephony systems with nearly all property management systems and third-party applications. Since then, Percipia has evolved their product offering to include a full-featured hospitality telephone system and custom mobile applications which enhances the guest experience and streamlines operations.

At Percipia, they pride themselves on their ability to provide reliable and exceptional service to their global partners, clients, and guests. The Percipia team works diligently to build next-generation innovative solutions based on hands-on knowledge of the industry. As a result, they have become a trusted and respected organization who always leads with hospitality.

For additional information about Percipia, call 800-806-0408 or visit www.percipia.com.

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Kal MacDonald
Director of Business Operations
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