Building a Village with Mobile Tech: UK-Based Village Hotels Chooses Shiji’s StayNTouch Mobile PMS
Shiji’s StayNTouch Mobile PMS solution was recently chosen by Village Hotels for their 30 UK-based properties
The Village Hotels is a "high-tech concept" hotel, creating a "modern-day hub" for both travelers and the local community alike. Each property takes inspiration from its surrounding area, marrying cutting-edge design and technology with comprehensive and personalized guest services. Village properties feature state-of-the-art gyms, a hot-desk co-working space called VWorks, and a stylish Village Pub and Grill, which often serves as the "local"...
Village chose Shiji's StayNTouch Mobile PMS because it embodied their philosophy of using high-technology to provide exceptional guest experiences. StayNTouch gives Village's guests the option of having a fully mobile experience: Guests can skip the line to the front desk and check-in on their mobile phone before they arrive, and request service, amenities, and upgrades directly through their smartphone. Paul Roberts, CEO of Village Hotels was especially impressed with Shiji's StayNTouch guest-facing Zest Solution: "Zest's sleek design fits seamlessly with our brand's aesthetic, and allows our front desk agents to fully focus on guest needs, rather than back-office administrative tasks."
Village will expand vigorously in the coming years, growing its collection of UK properties to 50 by 2026, and adding five new Village Hotel Clubs by 2020. "Village needs a mobile-PMS that can move at the speed and scale of our business," said Roberts. "StayNTouch was able to meet our aggressive implementation schedule, seamlessly migrate our guest data, and provide best-of-breed integrations with the services we use most 一 especially with our booking and revenue management systems."
Sven Mass, Senior Vice President of Shiji-EMEA, remarked that "Forward-thinking hotel groups require a PMS that is equally innovative. We share Village's belief that mobile technology is essential to enhance the guest experience and help to transform a hotel into a vibrant hub for the local community."
"It has been an absolute pleasure to work with Village's on-property teams," said Lena Brormann, Senior Director, Hospitality EMEA for Shiji Group, "The onboarding process was seamless, and we are happy to report a successful roll-out of all 30 Village properties".
About Stayntouch
Stayntouch delivers a full-featured Best-in-Class hotel property management system (PMS) with a comprehensive library of over 1,400 best-in-class integrations. Our cloud-native PMS empowers hotels to drive revenue, reduce costs, enhance service, and captivate their guests. Stayntouch’s newly expanded PMS platform, Stayntouch 2.0, further simplifies hotel operations, allowing hotels to streamline and accelerate direct bookings, process payments easily, and simplify integrations - offering an even more enhanced guest experience. In addition, Stayntouch is launching a new AI-powered Guest Messaging tool, providing hotels with a smarter, automated way to communicate with guests, handle routine requests, and elevate service throughout the entire stay.
Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, EOS Hospitality, and Stoney Creek Hotels, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic independent properties such as the TWA Hotel and Zoku Amsterdam. For more information, visit www.stayntouch.com.