SiteMinder-backed research reveals an increasingly tech-savvy independent hotelier on the rise — Source: SiteMinder

New research backed by SiteMinder, the global hotel industry's leading guest acquisition platform, reveals that today's independent hoteliers have a greater awareness and appetite around technology when it comes to their marketing and distribution strategies. According to eHotelier's Marketing & Distribution 2020 Journal, 68.4 percent of independent hotels already have a digital marketing strategy implemented for their business and a further 24.4 percent intend to implement their strategy over the coming year.

Only 7.2 percent of independent hoteliers do not understand the relevance of a digital marketing strategy or how it can help their hotel business.

James Bishop, Senior Director of Global Demand Partnerships at SiteMinder, says, "These figures seemed almost unimaginable as recently as 13 years ago, when SiteMinder first opened its doors to hoteliers all around the world who yearned for a way to market and sell their rooms online. We are delighted to see the difference one can make with an open mind to what is possible."

When it comes to the value of booking channels in driving revenue, direct website bookings remain perceived as the most important booking channel for independent hoteliers, with 62.1 percent ranking direct website bookings as either very valuable or valuable—a sentiment accentuated among hotel chains and franchises (87.9 percent).

Owned channels, such as direct mail and a hotel's website, trumped paid channels, such as paid social media, in terms of their perceived effectiveness in driving business. The study also underlined a growing desire for hoteliers to better know their customers, with direct feedback seen as the most important channel in defining how they approach their marketing strategy.

"Unsurprisingly, direct website bookings remain perceived as the most important channel, a heartening outcome for the health of the market, as it displays the enthusiasm that hoteliers of all sizes currently have to embrace the tools and innovations at their disposal. However, hotels should also remember that having a balanced distribution strategy between channels, such as OTAs, wholesalers and GDS—as well as direct—remains key in the success of marketing your hotel online," says Mr Bishop.

"At SiteMinder, we are encouraged to also see hoteliers looking at the distribution of data from their core platform to other applications, such as CRM, upselling tools and guest messaging, to support their overall strategy in 2020 and beyond."

As part of the study, eHotelier surveyed 461 hotel industry professionals, with 80 percent being from independent hotels, including 57 percent that offer 10 rooms or fewer. The majority of all respondents were located in Europe (28 percent) and Asia (25 percent), with the remainder from across the Americas, Australasia, the Middle East and Africa.

About SiteMinder

In an age of rising choice and accessibility for curious travelers, SiteMinder exists to liberate hoteliers with technology that makes a world of difference. SiteMinder is the global hotel industry's leading guest acquisition platform, ranked among technology pioneers for its smart and simple solutions that put hotels everywhere their guests are, at every stage of their journey. It's this central role that has earned SiteMinder the trust of more than 35,000 hotels, across 160 countries, to generate in excess of 100 million reservations worth over US$35 billion in revenue for hotels each year. For more information, visit

Maria Cricchiola
Director of Brand Communications & PR
+61 2 9056 7415

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