Gran Melia Xian - Lobby — Photo by Meliá Hotels International

The well-being and safety of the Meliá Hotels International customers and staff is vitally important, and that is why we have decided to update our booking cancellation policy in the light of the Coronavirus (2019-nCov) that originated in Wuhan in China:​

  1. Customers with bookings for Meliá hotels in China may modify and cancel reservations for free for stays between January 21 and February 29, 2020 inclusive.
  2. Customers who plan to travel from China to any international Meliá hotel destination may modify and cancel reservations for free for stays between January 21 and February 29, 2020 inclusive.

Aiming to control and prevent further spread of the coronavirus, all of our hotels in China are following the precautions to ensure cleaning and disinfection protocols are in place.

Gran Meliá Xian, Meliá Shanghai Parkside, INNSiDE by Meliá Zhengzhou, Meliá Shanghai Hongquiao, Gran Meliá Xian are temporarily closed until further notice.

Meliá is closely following the evolution of the crisis and implementing all the recommendations from related government organizations and providing support to our guests.

About Melia Hotels International

Rooted in Mallorca (Spain), with a global footprint, Meliá Hotels International has evolved over seven decades into one of the world's leading hospitality groups. Today, we are proud to be recognized as Europe's most sustainable hotel company by S&P Global, and as a Top Employer Large Enterprise 2025, reflecting our unwavering commitment to excellence, innovation and responsible tourism.With a portfolio of over 400 hotels across key destinations worldwide, we deliver differentiated guest experiences through our nine distinct brands: Gran Meliá Hotels & Resorts, ME by Meliá, The Meliá Collection, Paradisus by Meliá, Meliá Hotels & Resorts, ZEL, INNSiDE by Meliá, Sol by Meliá, and Affiliated by Meliá. Each brand is designed to meet the evolving expectations of our guests, while staying true to our Mediterranean roots and values.Our strategic focus on sustainability, talent development, and digital transformation continues to position Meliá as a benchmark in the global hospitality industry, driving long-term value for our stakeholders and creating meaningful experiences for millions of travelers around the world. . For more information, please visit www.meliahotelsinternational.com