Gran Melia Xian - Lobby — Photo by Meliá Hotels International

The well-being and safety of the Meliá Hotels International customers and staff is vitally important, and that is why we have decided to update our booking cancellation policy in the light of the Coronavirus (2019-nCov) that originated in Wuhan in China:​

  1. Customers with bookings for Meliá hotels in China may modify and cancel reservations for free for stays between January 21 and February 29, 2020 inclusive.
  2. Customers who plan to travel from China to any international Meliá hotel destination may modify and cancel reservations for free for stays between January 21 and February 29, 2020 inclusive.

Aiming to control and prevent further spread of the coronavirus, all of our hotels in China are following the precautions to ensure cleaning and disinfection protocols are in place.

Gran Meliá Xian, Meliá Shanghai Parkside, INNSiDE by Meliá Zhengzhou, Meliá Shanghai Hongquiao, Gran Meliá Xian are temporarily closed until further notice.

Meliá is closely following the evolution of the crisis and implementing all the recommendations from related government organizations and providing support to our guests.

About Melia Hotels International

Founded in 1956 in Palma de Mallorca (Spain), Meliá Hotels International has more than 400 hotels open or in the process of opening in more than 40 countries, and a portfolio of nine brands: Gran Meliá Hotels & Resorts, ME by Meliá, The Meliá Collection, Paradisus by Meliá, Meliá Hotels & Resorts, ZEL, INNSiDE by Meliá, Sol by Meliá and Affiliated by Meliá. The Company is one of the world's leading hotel chains in the leisure segment and its experience in this area has allowed it to consolidate itself in the growing market of urban hotels inspired by leisure. Its commitment to responsible tourism has led it to be recognised as the most sustainable European hotel company according to S&P Global's Sustainability Yearbook 2024, as well as being a "Top Employer 2024" brand in Spain, the Dominican Republic, Mexico, Italy, Germany, France and Vietnam. Meliá Hotels International is also part of the IBEX 35. For more information, please visit www.meliahotelsinternational.com