Industry Update
Press Release25 March 2020

Horwath HTL Sentiment Survey: Indonesia Hotels & Restaurants and the influence of COVID-19

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Horwath HTL

This sentiment survey was conducted by Horwath HTL Indonesia, in conjunction with the PHRI (Indonesian Hotel & Restaurant Association) to gauge the initial impact of the COVID-19 pandemic. The survey was open from 6 - 13 March, received an unprecedented 676 responses, with the following key takeaways:

  • 70-75% of hoteliers believe the impact will be felt for less than 6 months but it's 'much worse' than any previous health scares
  • Performance H1 2020: total revenue down 25 - 50% (36%) & >50% (26%)
  • Domestic Corporate, FIT & Group was expected to bounce back post-pandemic
  • A worrying 40+% believed that Foreign FIT & Group would never recover
  • Major business concerns (top 3): labour costs (38%), utilities (28%) and taxes (26%)
  • Government assistance sought (top 3): tax rebates (93%), build innovative tourism campaigns (83%), reallocate MICE budgets to financially assist hotels (77%)

About Horwath HTL

Horwath HTL is the world"s largest hospitality consulting brand with 45 offices across the world providing expert local knowledge. Since 1915 we have been providing impartial, specialist advice to our clients and are recognized as the founders of the Uniform System of Accounts which subsequently has become the industry standard for hospitality accounting. We focus one hundred percent on hotels, tourism and leisure consulting and have successfully completed over 16,000 projects.  If you have any questions, please contact James Chappell, Global Business Director at [email protected].

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Stephanie Henley
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