Industry Update
Supplier News25 June 2020

OTA Insight Shapes The Future Of Real-Time Market Intelligence With Market Insight

Captures hotel booking intent in real-time to guide recovery and uncover new revenue opportunities for hoteliers and revenue managers ahead of the competition

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OTA Insight.

LONDON and DENVER and SINGAPOREOTA Insight, the cloud-based data intelligence platform for the hospitality industry, announces today the launch of Market Insight, an industry first predictive market intelligence solution that captures hotel booking intent in real-time to uncover new revenue opportunities.

Forecasting volatile demand

COVID-19 has had a dramatic effect on the hospitality industry, which now must plan and prepare for the rebound. Hoteliers who continue to rely too much on OTB data and do not weigh pre-booking and upper-funnel data more heavily in their forecast models, may put the company's long-term survival at risk.

In order to more accurately forecast volatile demand, hoteliers and revenue managers must rethink their commercial strategy to navigate the new normal, where competition for lower demand in challenging conditions will be intensified. As we move into various phases of recovery, it will be necessary to rebuild this process from the bottom up. This approach will require a wide variety of data inputs and insights to help gauge the earliest indicators of demand by looking at pre-booking data that more accurately forecasts the return of travellers.

Fortunately, the future of real-time market intelligence is here.

Developed in collaboration with industry partners, Market Insight's advanced AI-powered technology taps into billions of forward looking data-points from multiple top of funnel data sources - ranging from hotel web searches, online reviews, flight data, events, holidays, and alternative lodging inventory data to deliver location-specific, segmented demand insights.

By using Market Insight, hoteliers and revenue managers are able to quickly anticipate future market demand, uncover early revenue opportunities with live alerts and easily evaluate their properties' competitiveness against their "dynamic" compset - a unique compset that reacts intelligently to changing market dynamics- all within a matter of minutes.

"Pre-crisis, the industry was largely dependent on historical data to forecast demand. Hotels generally made critical revenue and distribution decisions based on OTB data, which provides a relatively limited data set to measure future demand," said Sean Fitzpatrick, CEO at OTA Insight. "Now more than ever, the industry needs tools based on forward looking data. There's a huge volume and variety of upper funnel data sources that when combined with advanced AI, can provide remarkably accurate demand insights even in really unpredictable market conditions. As our customers and the hospitality industry rebuilds, we believe Market Insight will become a key decision support tool."

"With Market Insight, I can see the demand for my whole city change literally "live" on the map. The system is powered by such a large number of data points but manages to convey the insights in a visual and frictionless way," said Jussi Ojanen, Hospitality Business Analyst at SOK.

Market Insight integrates with OTA Insight's other industry leading intelligence solutions including its rate intelligence platform (Rate Insight) and its business intelligence technology (Revenue Insight) to enable hotels to optimise real-time performance, across all commercial teams.

About OTA Insight

OTA Insight empowers hoteliers to make smarter revenue and distribution decisions through its market-leading suite of cloud-based business intelligence solutions including Market Insight, Rate Insight, Parity Insight and Revenue Insight. With live updates, 24/7 support from our customer success team, and a highly intuitive and customisable dashboard, the OTA Insight platform integrates with other industry tools including hotel property management systems, leading RMS solutions and data benchmarking providers.

OTA Insight's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia and India, and supports more than 50,000 properties in 168 countries. Named the UK's 17th fastest-growing private technology company in the Sunday Times Hiscox Tech Track 100 in 2019, Number 103 in the FT/Statista list of Europe's 1000 fastest growing companies in 2020, and Best Rate Shopping & Market Intelligence Solution in the 2020 HotelTechAwards, OTA Insight is widely recognised as a leader in hospitality business intelligence.

For more information, visit www.otainsight.com and follow us on Twitter (@otainsight) and LinkedIn (www.linkedin.com/company/ota-insight).

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