Industry Update
External Article 7 October 2020

Hotels Offer Free Health Care, Doctors On Demand And Other COVID-19 Safety Amenities

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cnn.com external

(CNN) — What feels like a lifetime ago in the days before COVID-19, hotels lured travelers with amenities such as complimentary breakfasts, cocktail hours and yoga classes at the spa.

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The world has changed quite a bit since then. Though people are beginning to tiptoe out from their Airbnbs and homes – away from stockpiled toilet paper, sourdough starter and new puppies – and even hop on planes, the travel industry recognizes the need to pivot.

Most properties are pledging best practices according to CDC and EPA guidelines such as frequent cleaning, air-filtration systems, contactless check-in and decreased capacity. Others are taking the opportunity to innovate, brainstorming new ways to make guests feel secure and relaxed, which range from luxe to odd.

In this brave new world, the concierge is more concerned with booking virus tests than fine dining reservations. In place of complimentary sleep masks are mandatory face masks. Floral pillow sprays have been replaced with artisanal sanitizer sprays.

Meet a slew of reinvented (once unimaginable) hotel amenities for the new (sort of) normal:

Read the full article at cnn.com

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