Industry Update
Supplier News 9 October 2020

Ascott Streamlines Operations with RMS Cloud

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The Ascott Limited (Ascott), one of the world's leading lodging owner-operators, has completed its migration to a cloud enterprise property management system (PMS) provided by RMS Cloud (RMS). As part of Ascott's digitalisation efforts, it has moved from separate self-hosted property management systems to a cloud enterprise solution that will enable it to increase operational efficiency and enhance guest experience across its properties globally.

Alfred Ong, Head of Global Operations at The Ascott Limited, says "We have upgraded our property management system to RMS' cloud enterprise solution as part of Ascott's digita l transformation to support our fast-expanding global lodging portfolio. Our record of securing 25 new properties in the first five months of 2020 and the addition of six new lyf coliving properties in July demonstrated that our partners recognise the resilience of our lodging products. The cloud enterprise solution allows us to seamlessly interface with new systems as we scale our business, giving us greater agility. It also consolidates guest and reservation data across our properties into a centralised system. Having a holistic view of our operations allows us to better identify trends and harness the strength of Ascott's global portfolio to deliver greater value to our business partners and customers."

Through RMS' cloud enterprise solution, Ascott is able to integrate other digital solutions into its PMS to enhance guests' experiences. This includes the use of self-check-in kiosks with facial recognition to speed up guests' check-in process as well as an automated workflow management system that enables Ascott team's to efficiently track and manage different aspects of its operations in real-time, from housekeeping to maintenance and guests' service requests.

With RMS' native customer relationship management (CRM), Ascott managers can access guest profiles in real-time, regardless of where they are operating. This enables Ascott to understand guests' preferences and provide them with customised experiences.

RMS Founder and Managing Director, Peter Buttigieg is excited about the potential of this partnership and believes RMS will be a key differentiator in improving Ascott's global operational performance.

"Increasing operational efficiency is an important pillar of RMS. Since February 2019, we have been collaborating with Ascott and look forward to building on that relationship as we work towards creating smart solutions that will help enhance their business and accelerate their growth."

"Our responsive and intuitive software will help a global, multi-brand group like Ascott realise new opportunities with cloud-based technology and guest-centric functionality."

"This partnership also showcases our ability to tailor development to the serviced apartment industry - something that is unique to RMS Cloud."

About The Ascott Limited

The Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operato rs. Ascott's portfolio spans more than 180 cities across over 30 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.

Ascott has over 69,000 operating units and about 48,000 units under development, making a total of about 117,000 units in over 700 properties.

The company's serviced residence and hotel brands include Ascott The Residence, The Crest Collection, Somerset, Quest, Citadines, lyf, Préférence, Vertu, Harris, Citadines Connect, Fox, Yello and POP!.

Ascott, a wholly owned subsidiary of CapitaLand Limited, pioneered Asia Pacific's first international-class serviced residence with the opening of The Ascott Singapore in 1984. Today, the company boasts over 30 years of industry track record and award-winning brands that enjoy recognition worldwide.

Ascott's achievements have been recognised internationally. Recent awards include DestinAsian Readers' Choice Awards 2020 for 'Best Serviced Res idence Brand'; World Travel Awards 2019 for 'Leading Serviced Apartment Brand' in Asia, Europe and the Middle East; Business Traveller Asia-Pacific Awards 2019 for 'Best Serviced Residence Brand'; Business Traveller China Awards 2019 for 'Best Luxury Serviced Residence Brand'; and TTG China Travel Awards 2019 for 'Best Serviced Residence Operator in China'.

For a full list of awards, please visit


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RMS Property Management Software (PMS)

At RMS, we provide cloud based hospitality property management software (in Australia and other countries) that is user-friendly and fully customisable to suit the needs of your business. We aim to simplify your day-to-day operations so you can spend more time focusing on your guests.

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About RMS

RMS offers cloud-based property management solutions to fit the needs of the global hospitality industry, supporting over 6,000 properties worldwide. With more than 35 years of industry experience, their feature-rich technology is specifically designed to meet the unique needs of hotels, resorts, campgrounds, RV parks, marinas and more. For more information, please visit

Mitchell Nunis
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