Industry Update
Press Release22 October 2020

Raffles Hotels & Resorts releases white paper, Answering the Desire for Wellness in Luxury Travel

A trend no more: wellness now at the heart of the "new" travel experience

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Raffles Holdings

Paris - Well-being and all that it encompasses has become, now more than ever, an essential part of the overall travel experience, moving from megatrend to leading expectation as consumers worldwide seek to advance their health, mindfulness and peace of mind. With societal habits shifting and wellness taking on new and farther-reaching meaning in response to the global pandemic, the desire and need for wellness and its positive effects cannot be understated.

Serenity, harmony, relaxation, recovery and pleasure are the pursuits of well-being that fuel and rejuvenate luxury travelers globally. They are also the touchstones for wellness at Raffles Hotels & Resorts and the inspiration for the brand's white paper, Answering the Desire for Wellness in Luxury Travel.

The area of wellness has grown from grassroots movement to core framework and is now considered an essential practice that promises longevity, physical and mental health, and social well-being. According to a recent report by the Wellness Tourism Association (WTA), 44% of travelers are looking to the wellness segment for their next trip, once they return to travelling. The most important reason for taking a wellness vacation, according to 38% of travelers is "to return to everyday life feeling rejuvenated". In 2020, the importance of nature and spending time in the outdoors has been reinforced as a key pillar of wellness vacations.

"As the expectation for wellness luxury travel continues to grow, we must look beyond material luxuries to experiences that balance the mind, body and spirit," says Emlyn Brown, Global Vice President, Well-Being, Luxury & Premium Brands, Accor. "At Raffles, we believe that true luxury is not about what you do, but how you feel. Raffles hotels represent places where our guests can see their aspirational lifestyle reflected in every touchpoint. Once the pandemic is under control and our luxury guests return to their normal routines, there will be an even greater demand for wellness activities that embrace the key health modalities of nutrition, mindfulness and sleep."

The white paper is being released in conjunction with the launch of Emotional Wellbeing by Raffles, a global blueprint for wellness that will guide guests through thoughtfully curated programs, spaces and rituals, all designed to inspire a sense of emotional well-being while in residence with Raffles. The first Emotional Wellbeing by Raffles Retreat will debut at the recently opened Raffles Bali in 2021, and will introduce the concept of a dedicated Wellbeing Butler, whose aim is to craft bespoke wellness journeys for each guest. Following a successful pilot, the retreat concept will be rolled out to additional Raffles hotels worldwide.

The luxury brand's new well-being platform and white paper explore three core pillars to infuse wellness into luxury travel experiences.

  • Design for Harmony: Creating harmonious and natural environments through second nature Feng Shui and Biophilia.
  • Nutrition for Pleasure: An exploration of foods that support deep and restful sleep, travel recovery and the symbiotic relationship between the mind and the human digestion system.
  • Rituals for Serenity: A selection of subtle rituals promoting serenity, peace and revitalization, facilitated in part by the personal Raffles Butler assigned to each guest.

"Each one of our Raffles properties serves as an oasis for the well-travelled and their bespoke experiences and services enhance emotional well-being," says Jeannette Ho, Vice President, Raffles Hotels & Resorts. "Our goal is to create welcoming environments of nourishment, serenity and well-being. To do this, we collaborate with global leaders like Simone Osswald and Cindy Palusamy, to infuse wellness into every element of a guest's stay, bringing the beauty and calm of greater mindfulness to our experiences."

Today, the need for well-being is at the forefront of the travel experience as are heightened cleanliness and hygiene protocols that provide peace of mind. Offering reassurance to travelers as they head back into the world, Accor, the parent company of Raffles, is welcoming back returning guests with a host of new protocols and safeguards. The company's ALLSAFE cleanliness protocols, jointly developed with Bureau Veritas, help protect guests and staff, while assuring travelers they can feel safe while staying at Accor's hotels including Raffles hotels in Singapore, Paris, Dubai and many other leading holiday destinations.

The full report and more about Emotional Wellbeing by Raffles can be found here.

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Raffles Hotels & Resorts boasts an illustrious history and some of the most prestigious hotel addresses worldwide. In 1887, Raffles Singapore set the standard for luxury hospitality, introducing the world to private butlers, the Singapore Sling and its enduring, legendary service.
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About Accor

Accor is a world leading hospitality group consisting of more than 5,200 properties and 10,000 food and beverage venues throughout 110 countries. The group has one of the industry"s most diverse and fully-integrated hospitality ecosystems encompassing more than 40 luxury, premium, midscale and economy hotel brands, entertainment and nightlife venues, restaurants and bars, branded private residences, shared accommodation properties, concierge services, co-working spaces and more. Accor"s unmatched position in lifestyle hospitality – one of the fastest growing categories in the industry – is led by Ennismore, a creative hospitality company with a global portfolio of entrepreneurial and founder-built brands with purpose at their heart. Accor boasts an unrivalled portfolio of distinctive brands and approximately 260,000 team members worldwide. 68 million members benefit from the company"s comprehensive loyalty program – ALL - Accor Live Limitless – a daily lifestyle companion that provides access to a wide variety of rewards, services and experiences. Through its Planet 21 – Acting Here, Accor Solidarity, RiiSE and ALL Heartist Fund initiatives, the Group is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity and inclusivity. Founded in 1967, Accor SA is headquartered in France and publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. For more information visit, or follow Accor on Twitter, Facebook, LinkedIn, and Instagram.

Patricia Courtney
Global Brand Communications, Luxury & Premium Brands
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