Industry Update
External Article29 October 2020

Travel advisers: A secret weapon during CVOVID-19

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(CNN) — Before COVID-19, São Paulo resident Claudia Glina regularly planned trips around Brazil and all over the world for her family, which includes herself, her husband and their two young children.


"I used to go online and book the hotels and flights because that seemed like the easiest route to take," she says.

Then the pandemic happened.

After months of lockdown and no travel, the family was desperate for a getaway in August within driving distance of home but were unsure of where to go. Glina didn't know what properties had reopened, and even if they were accepting guests, she had multiple questions about their safety and health protocols.

"I considered myself a savvy traveler, but I couldn't get the information I was looking for online," says Glina. "I was lost and overwhelmed trying to plan a simple vacation."

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