Industry Update
Supplier News12 November 2020

Volara Doubles-Down on its Commitment to Supporting the Hotel Industry

Key hire Sarah Kozlowski to provide professional support for Volara’s rapidly growing client base

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Volara Provides First Voice-Based Guest Engagement Solution for the Hospitality Industry

NEW YORK - Committed to being part of the solution for hoteliers in the post-pandemic era, Volara is growing its team. Sarah Kozlowski joins the secure voice assistant solutions provider as Account Executive. She brings to Volara a knack for developing excellent relations with an enthusiastic attitude and has a deep understanding that relationships and communication are key to any successful venture.

"Today more than ever we need to be there for our hotelier clients," said Volara CEO David Berger. "I'm proud of our technology, but great technology companies succeed because of great people. Sarah is an industry veteran who we've had the opportunity to work closely with in her previous roles over the past five years. She understands the needs of hoteliers and I am excited to support her as she further professionalizes the client-first culture at Volara."

Prior to joining Volara, Kozlowski served as a Senior Account Manager for InnSpire where she was responsible for customer success and helping 50+ hotels in the U.S., Canada and Latin America map their digital guest journeys. She began her hospitality career as a marketing intern for Systems Associates Inc. and was promoted to Business Development Representative and Marketing & Business Development Coordinator respectively before joining InnSpire. Kozlowski holds a bachelor's degree in Tourism, Hospitality, and Travel Services / Marketing Operations from Bowling Green University in Ohio.

"This is an exciting time to be joining Volara," Kozlowski said. "Hoteliers are seeking out voice-based guest engagement solutions to enable them to support their guests safely. And as guests continue to ask Siri or Google or Alexa to make calls, play music, watch shows and more while at home, they are expecting this voice-on-command experience to extend to their hotel rooms. Given its success protecting guest privacy and proprietary hotel data, along with its capacity for enabling guests to get what they want when they want it simply by speaking in their guestroom, Volara has become the most secure and highly coveted contactless guest-engagement solution on the market. It's for these reasons that I eagerly joined the Volara team."

With a process-driven approach to customer service and account management, Kozlowski will assist Volara with onboarding new customers and meeting each hotel's business objectives. She will also liaise between key stakeholders and internal teams, ensuring that all incoming requests from customers are handled with immediacy.

"I look forward to engaging with our clients and providing them with the ultimate service - from onboarding to implementation to ongoing support. It is my goal to understand operators' business objectives and exceed their expectations through service."

For more information on Volara, visit

About Volara

Volara is THE provider of custom voice-based solutions for the hospitality industry. It's the anchor partner for the Google Assistant's full-service interpreter mode translation solution and Google's hotel solution. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's hassle free implementation and support ensures seamless execution of voice assistant solutions. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with guests. Volara is the largest manager of voice assistant solution in hotels today and more than 10 million people have used voiced-based solutions powered by Volara. To learn more about Volara's launch of Google's hotel solution, go to

Barb Worcester
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