SuitePad Achieves Level I Global Support Certification
This week, SuitePad earned Hotel Tech Report's level I Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.
This week, SuitePad earned Hotel Tech Report's level I Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.
The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR's rigorous 34-point GCSC Rubric.
See the full announcement HERE.
About Suitepad
SuitePad is the leading provider of in-room technology for hotels. More than 800 hotels in 32 countries use SuitePad to communicate with guests, drive additional revenue, and modernize the in-room experience. In January 2026, SuitePad won “Best Guest Room Tablet” at the HotelTechAwards by Hotel Tech Report for the seventh consecutive year. For more information, visit www.suitepad.de/en or email [email protected].