Hyatt Announces Global Franchise And Owner Relations Organization

Hyatt Hotels Corporation (NYSE: H) today announced a new Global Franchise and Owner Relations organization, dedicated to advancing care for owners and operators, enhancing the guest and customer experience and supporting accelerated franchise growth.

In close consultation with its hotel owners and operators, Hyatt is dedicating focused resources to support this key stakeholder group in an effort to expand the franchise portfolio and increase property performance by further elevating Hyatt's guest and customer personalization strategy.

The group will be led by Hyatt veteran Jim Chu. In his expanded role as EVP Global Franchising and Development, Chu will oversee the global strategy for owner/operator relations and development. He will continue to report to Chuck Floyd, Global President of Operations.

"At Hyatt, we feel strongly that the best way to operate is with a diverse portfolio of owned, managed and franchised properties," said Jim Chu. "As a fellow owner, we have a critical understanding for what our owners and operators are experiencing - in both the good times and the challenging times - which enables us to collaborate with a heightened sense of empathy and focus."

Hyatt's new dedicated Franchise Operations team will be focusing on driving superior financial performance and will be led by Paul Daly in his new role as SVP Franchise Operations, reporting to Jim Chu. Daly will lead a cross-functional team covering commercial services, performance, operations and learning & development. Through this highly-coordinated approach, the team will provide resources designed to help franchisees achieve operating excellence and fully tap the power of the brand to drive revenue.

"Hyatt is experiencing tremendous growth illustrated by our industry-leading net rooms growth and the recent milestone of our 500^th Hyatt House/Hyatt Place property in operation," said Paul Daly. "We are growing at a fast rate and we see a tremendous opportunity at this moment in time to create a dedicated team laser-focused on cultivating closer relationships and providing franchise owners and operators with support and enhanced tools designed to maximize performance."

The term "Hyatt" is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

About Hyatt Hotels Corporation

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2023, the Company's portfolio included more than 1,300 hotels and all-inclusive properties in 76 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Vacation Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®; and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Mr & Mrs Smith™, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.

Forward-Looking Statements

Forward-Looking Statements in this press release, which are not historical facts, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. In some cases, you can identify forward-looking statements by the use of words such as "may," "could," "expect," "intend," "plan," "seek," "anticipate," "believe," "estimate," "predict," "potential," "continue," "likely," "will," "would" and variations of these terms and similar expressions, or the negative of these terms or similar expressions. Such forward-looking statements are necessarily based upon estimates and assumptions that, while considered reasonable when made, are inherently uncertain, and are subject to numerous assumptions and uncertainties, many of which are outside of Kiraku, Inc. or Hyatt's control, which could cause actual results, performance or achievements to differ materially from those expressed in or implied by such statements. Forward-looking statements made in this press release are made only as of the date of their initial publication and neither party undertakes an obligation to publicly update any of these forward-looking statements as actual events unfold, except to the extent required by applicable law. If one or more forward-looking statements is updated, no inference should be drawn that any additional updates will be made with respect to those or other forward-looking statements.

Franziska Weber
+1 312 780 6106
Hyatt