A conversation between Ian Millar (Senior Lecturer at EHL) and Andrew Evers (Group IT Manager at Red Carnation Hotels). In this unscripted chat between friends, Ian and Andrew discuss a variety of guest-facing tech-related topics in a new COVID-conscious world. Topics include use of QR codes, 2022 budgeting, bring-you-own-device (BYOD), best and worst-ever tech experiences.

Timestamps

00:45 —
Introduction
01:30 —
Changes in guest behavior in a COVID-conscious world
04:40 —
The QR thing here to stay - Opportunities for upselling
07:10 —
Is there bandwidth for investing in innovation at the C-suite level?
08:00 —
Techspectations - Is the tech budget changing based on current conditions?
09:30 —
What can Andrew learn from Ian in terms of tech-spectations on campus?
14:40 —
The impact of guests bringing their own contents
18:25 —
Worst ever tech experience in a hotel as a guest (Andrew)
20:50 —
Worst ever tech experience in a hotel as a guest (Ian)
22:58 —
citizenM - Best ever tech experience in a hotel as a guest (Ian)
26:00 —
Managing Tech-Spectations
42:19 —
Holiday plans & closing

Jill Dassen
Sales & Marketing Manager

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