Is the PMS long overdue?
The future of Hotel Technology
Traditionally, hotel technology has been complex and fragmented. With a lack of technology integration resulting in a set-up that’s clunky and inefficient at best and non-compliant with data privacy law at worst. However, as hotels gear up for the post-Covid hospitality boom, competition will be fierce and new avenues need to be explored.
Munich – Traditionally, hotel technology has been complex and fragmented. With a lack of technology integration resulting in a set-up that’s clunky and inefficient at best and non-compliant with data privacy law at worst. However, as hotels gear up for the post-Covid hospitality boom, competition will be fierce and new avenues need to be explored.
A new White Paper, written by Dr. Michael Toedt, examines why centralizing the Property Management System (PMS) is a flawed approach when evolving the tech stack. It explores alternative solutions that can deliver a truly guest-centric tech environment offering a wealth of benefits to hoteliers and customers alike.
The White Paper answers the following questions that concern communicators:
- Why has the PMS been the center point of the IT stack for over 40 years?
- What are the pitfalls of still centralizing the PMS?
- What is the true successor of the PMS?
- What are the advantages of alternative solutions?
Curious? Read the new White Paper now!
You can also meet Michael during HITEC in Dallas - September 27-30, 2021: dailypoint™ - as Europe's leading Data Management, CRM and integration platform - will be present at booth 3025.
The changing role of the PMS will also be the primary focus for Michael as Techtalk Speaker, during HITEC, September 29 @ 12:45 pm.
About dailypoint™ – The Guest Data Platform for Hotels
dailypoint is the Customer Data Platform (CDP) built for CRM and Loyalty in hospitality. It helps hotels collect, merge, and use guest data from 200+ systems – including PMS, POS, booking engines, WiFi, CRM tools, and marketing platforms.
At its core is the Central Profile: a smart, always-updated guest profile that brings together bookings, behavior, and preferences into one clean, GDPR/CCPA-compliant view. Hotels use this to power personalized marketing, loyalty programs, guest communication, and operations.
With over 1,500 hotel clients worldwide, dailypoint™ is trusted by leading hotel brands and independents alike. It is the preferred CRM partner of The Leading Hotels of the World and a multi-award winner, including being named the #1 Hotel CRM and Email Marketing Solution 2026 at the HotelTechAwards.
For more information visit dailypoint.com.
Media Contact
Nadja Weindl
Director Marketing & Communication [email protected] +49 89 1893569-12