Industry Update
External Article22 October 2021

Want your hotel room cleaned every day? It's time to reset your expectations.

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  • The opt-in housekeeping policy took off last year as hotels pushed out updated health and safety strategies.
  • Experts say the absence of daily housekeeping will likely be a permanent change at some properties.
  • Despite the alleged health benefits of limited housekeeping, the policy changes aren’t taking place in luxury properties.

Linda Reid was excited to get back to exploring the country this spring as COVID-19 cases dropped, but the Oregon resident was surprised to discover one major change as she returned to travel: less housekeeping.

During a four-night stay in Wisconsin in August, Reid said she had to make a stop at the front desk three times for items like shampoo and towels.

"You'd have to take the time to go down and come to the desk or call somebody when you need something," she said. "If you’re down there for several days, the room starts to get a little dirty."

Read the full article at USA TODAY

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