IHG 2021 Spirit of True Hospitality Awards winners celebrate with Elie Maalouf, Chief Executive Officer, Americas, IHG Hotels & Resorts, during a special reception held May 17, 2022. — Photo by IHG

IHG Hotels & Resorts, one of the world’s leading hotel companies, recently recognized nearly 400 hotels and their respective teams as Spirit of True Hospitality Awards recipients for their 2021 accomplishments. The annual awards program acknowledges hotels across the Americas – including the U.S., Canada and Latin America – for exceptional performance among several key customer criteria, including cleanliness and overall customer service and satisfaction.

Considered the most prestigious honor among IHG Hotels & Resorts properties, the Spirit of True Hospitality Awards winners received scores of 90 or higher (out of 100) in Guest Room Cleanliness and Guest Love (satisfaction) surveys. Selected as leaders among the organization’s nearly 4,300 mainstream, upscale and luxury hotels across the Americas, these 2021 top performers received commemorative plaques and lapel pins along with acknowledgement in IHG’s internal Hotel Bulletin and at the IHG Americas Investors and Leadership Conference earlier this month.

Elie Maalouf, Chief Executive Officer, Americas, IHG Hotels & Resorts, said: “As our industry moves into the next phase of our recovery and guest expectations continue to evolve, our hotel teams have risen to the occasion to provide outstanding service and rekindle the joy of travel. On behalf of IHG Hotels & Resorts, I’m honored to congratulate and celebrate our nearly 400 award-winning hotels and the countless colleagues whose hard work and commitment defines our commitment to True Hospitality for Good.”

With travel resuming, IHG hotels are welcoming guests back with flexible and comfortable environments that enable travel on their own terms. IHG’s Clean Promise guarantees clean, well maintained and clutter-free rooms that offer guests added peace of mind before and throughout their stay. For those bringing colleagues or business associates back together, the Meet with Confidence initiative drives simple and stress-free hybrid and in-person meetings through enhanced technology and discount and reward incentives.

To learn more, or book a trip with IHG, visit https://www.ihg.com/hotels/us/en/reservation.

About IHG®

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 17 hotel brands and IHG Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in more than 100 countries, and a further 1,800 in the development pipeline.

InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 350,000 people work across IHG's hotels and corporate offices globally.

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