Source: H World International

The Steigenberger Academy has launched a series of digital crash courses specifically geared to employees in the hotel industry. The training program “Refresh your Hotel Skills” is to focus on essential know-how in the hotel industry, such as an understanding of front office, kitchen, housekeeping, and service operations. There will also be more detailed updating training dealing with aspects including hotel revenue management, upselling, and the right way to handle guest complaints. “Refresh your Hotel Skills” aims to support employees in their daily work by boosting their competence in various areas.

“The Steigenberger Academy is seeking to assist in areas where the need is the greatest,” said Ulrich Bensel, Chief Human Resources Officer at Deutsche Hospitality and Managing Director of the Steigenberger Academy. “‘Refresh your Hotel Skills’ has been designed based on an internal and external needs analysis to meet the industry's requirements. After two years of the pandemic, there is a need to refresh knowledge and ensure that skills are up to date. Therefore, the Academy is putting this new offer in place.”

From July onwards, the Steigenberger Academy will also be offering new face-to-face courses for initial and continuing training. Hotel staff who are regularly involved in purchasing will benefit from two days, "Modern Procurement in the Hotel Industry,” scheduled for 19 and 20 July 2022. In September, head chefs will have the opportunity to attend a two-day course on the basic principles of vegetarian and vegan cuisine. A six-week program starting in November will prepare lateral entrants to the industry for the kind of work they can expect in the hotel sector.

The Steigenberger Academy has been one of Germany’s leading specialist vocational schools and schools of hotel management since 1948. The Steigenberger Academy was reintegrated into Deutsche Hospitality at the beginning of 2022. This means that Deutsche Hospitality is the only hotel group in Europe to have its own state-recognized initial and continuing training venue. The Academy has been laid out to resemble a hotel and boasts its restaurant area, central kitchen, and reception. Theory and practice thus go hand-in-hand. Deutsche Hospitality and the Steigenberger Academy collaborate closely to give students rapid access to appropriate practical placements. Permanent employment may also be offered to those who have completed their courses and studies.

About H World International

H World International combines the strengths of seasoned brands with international hotel expertise. The company is represented in Europe, the Middle East, India and Africa, as well as in the Asia-Pacific region, and is advancing expansion with a balanced blend of lease, management, and franchise hotels. Nine unique brands are united under the umbrella of H Rewards – the consumer-focused and simple booking platform and unique loyalty program with more than 218 million members worldwide. H World International is part of H World, one of the world's largest and fastest growing hotel groups. Further information is available at int.hworld.com.

Steigenberger Icons are extraordinary hotels that combine unique historical value with modern concepts. Steigenberger Porsche Design Hotels combine the distinctive Porsche Design Lifestyle with hospitality and service. At Steigenberger Hotels & Resorts, guests enjoy an unforgettable and top-class hotel experience. Jaz in the City is a lifestyle brand concentrating on music: always in sync, lively, and unique. House of Beats supports local heroes and is an innovative brand with an uncompromising community approach. IntercityHotel is synonymous with flexible mobility and central locations and offers high standards for design and comfort. Maxx stands for what is most important in the mid-scale range of the market. Zleep Hotels offer Danish design, quality, and Scandinavian simplicity at an affordable price. Ji Hotel serves guests with a reserved eastern aesthetic, well-designed technology, and plenty of room for individuality. Book your stay at hrewards.com.

Sven Hirschler
+49 696 656 4422
H World International