Hotel Leaders in Europe Tackle Staffing Challenges with Outsourcing, Training, Tech
With Creative Strategies, Limited Staff Does Not Have To Mean Limited Guest Experience
MADRID - Amid continued labor challenges in Europe and across the world, hotel industry leaders say limited staff does not have to mean limited guest experience.
Speaking on a CEO panel at the Atlantic Ocean Hotel Investors’ Summit titled Are employees now an asset or a liability?
Ramón Aragonés Marín, CEO of NH Hotel Group, said fully staffing a hotel has become impossible in many cases due to a smaller labor pool and wage pressures.
Take this hotel as an example,
Aragonés Marín said, referring to the conference’s host hotel, the NH Eurobuilding Madrid. It has a lot of banquet business, so it cannot possibly be full-time staff. One-hundred percent staffing is impossible due to the cost, so you must work with outsourcing.
He added that staffing in general will become even more of a migraine for hoteliers in 2023, due in large part to a highly successful 2022 for the hotel industry.
