Innovative Hospitality Technology Solutions Empower Hotels for Enhanced Efficiency and Profitability
Leading companies in the hospitality technology industry showcased their cutting-edge solutions at HITEC Toronto, an event dedicated to exploring the latest innovations in the hospitality sector. These companies are committed to revolutionizing hotel services, enhancing guest experiences, and maximizing hotel profitability. In this article, we present a summary of their offerings and how they aim to empower the global hospitality industry.
Photo by Hospitality Net
Maastricht, The Netherlands - Leading companies in the hospitality technology industry showcased their cutting-edge solutions at HITEC Toronto, an event dedicated to exploring the latest innovations in the hospitality sector. These companies are committed to revolutionizing hotel services, enhancing guest experiences, and maximizing hotel profitability. In this article, we present a summary of their offerings and how they aim to empower the global hospitality industry.
Hotel Investor Apps: Hotel-Specific ERP Software for Efficiency and Profitability
Chris Hall from Hotel Investor Apps introduced their hotel-specific enterprise resource planning (ERP) software designed to enhance hotel business and increase profitability. Their ERP included dashboards, accounting and financial suites, business intelligence, and a mobile application with full functionality. The software addressed common challenges faced by hotel companies, providing flexibility, scalability, and integration with existing tools. The mobile app kept teams connected, minimizing bottlenecks. Hotel Investor Apps served clients ranging from single property owners to management companies with a large number of hotels, catering to both select service hotels and complex full-service resorts.
Maestro PMS: Comprehensive and Customizable Hotel Management Solution
Warren Dehan, President of Maestro PMS,, introduced their all-in-one suite of applications designed for the hotel industry. Maestro PMS offered over 20 modules and integrated with more than 800 popular systems, providing comprehensive support for managing the guest journey and hotel operations. The suite's adaptability, scalability, and comprehensive nature catered to hotels and resorts of all sizes and types, enhancing operational efficiency, guest service, and revenue maximization.
Book4Time: Advanced Yield Management and Payment Solutions for Hotels and Spas
Sal Capizzi, Head of Marketing at Book4Time, Inc., highlighted their advanced yield management capabilities and new payments platform for hotels, resorts, and day spas. Book4Time stood out in the wellness software industry due to its granular yielding rules, allowing clients to set detailed pricing based on factors like day, time, or practitioner. The advanced features also incorporated utilization rates and occupancy levels into yield management strategies, maximizing revenue for enterprise hotel chains, resorts, and wellness brands.
Cendyn: Elevating Hotels with Tailored eCommerce Solutions
Emily Millman, senior director of eCommerce at Cendyn, shared the company's mission to enhance hotel profitability and guest loyalty. Cendyn unveiled its comprehensive website design and technology services, integrating websites with the RT4 system at HITEC. These award-winning websites reflected each hotel's unique brand personality, featuring the latest UX design trends and adhering to international web accessibility and privacy standards. The integration with RT4 enabled real-time dynamic rates, streamlining the booking process with a convenient booking widget. Cendyn catered to all types of hotels, offering a range of website tiers to meet diverse needs.
INTELITY: Deep Integration and Configurable Platform for Hotels of All Sizes
Benjamin Keller, Senior Vice President of Sales at INTELITY, highlighted the range of technology solutions they provided to the hospitality industry. INTELITY's offerings included mobile check-in, keyless entry, in-room tablets, and back-end ticketing. At HITEC, they showcased their enhanced API and SDK for seamless integration with existing hotel apps, along with the new features of their R5 platform and P11 in-room tablets. INTELITY's strength lay in their deep integration capabilities and configurable platform, serving hotels of various sizes and operational needs, from limited-service to full-service establishments.
Shiji Group: Next-Generation Technology for Enhanced Efficiency and Revenue Growth
Ryan King, Senior Vice President of the Americas at Shiji Group, introduced their Shiji enterprise platform showcased at HITEC Toronto. The platform included a next-generation property management system that revolutionized hotel operations across borders, transforming guest experiences with technology. Shiji Group's enterprise-capable Infra point-of-sale system enhanced operational efficiency and preserved revenue by allowing guests to order F&B directly from their rooms or poolside. The reputation management platform from Review Pro enabled hoteliers to monitor social comments, respond promptly, and improve operations. Shiji Group's scalable solutions catered to a wide range of hotels, including luxury and lean luxury styles.
Actabl: Synergistic Hospitality Tech Platform for Actionable Insights
Jason Luo, Chief Revenue Officer at Actabl, introduced their comprehensive hospitality tech platform, uniting ProfitSword, Hotel Effectiveness, Alice, and Transcendent solutions. Actabl empowered hoteliers with actionable insights through business intelligence, labor management, and operations management products. They showcased the synergy of their integrated products, investments in customer success, and technological advancements at HITEC Toronto. Actabl targeted above property management leaders, owners seeking forward-looking visibility, and property team leaders in need of efficient day-to-day business operation management.
Crave Interactive: Personalized Service with Revolutionary Digital Solutions
Gareth Hughes, founder and CEO of Crave Interactive, introduced the company's digital solutions designed to enhance hotel service for guests. Crave showcased their in-room tablets, mobile solutions, and two major innovations: Crave AI, an Artificial Intelligence-powered natural language assistant, providing personalized service with visual displays and video chat options with staff members; and Instant Video, enabling guests to have video chats with staff from their rooms or mobile devices. These unique offerings catered to high-end hotels and vacation resorts while benefiting hotels across different segments.
xnPOS: Fully Connected Point of Sale Solutions for Hotels Worldwide
Mark Pearman, Chief Commercial Officer at xnPOS, presented their fully connected point of sale modules designed for the F&B market in hotels. The modules included workstations, an Android mobile application, self-service kiosks, QR-based guest ordering and payment applications, a kitchen display system, and the xnPBI business intelligence module. xnPOS's single database ensured real-time updates for menu items and pricing across all connected devices, making it suitable for various F&B service levels, including fine dining and complex F&B environments like resort hotels.
In conclusion, HITEC Toronto was an exciting event, where these innovative hospitality technology companies presented their advanced solutions to empower hotels worldwide with enhanced efficiency, profitability, and guest experiences.
About Hospitality Net
Founded in 1994 in Maastricht, the Netherlands, Hospitality Net is the #1 B2B portal for global hotel professionals and one of the longest-running independent hospitality B2B publications in the world. Hospitality Net acts as a neutral broker and publisher of hotel business information, built on a membership model for all stakeholders in the global hotel industry. Members use the platform to share and amplify content, join thought leadership initiatives, and strengthen their visibility and findability across search, AI platforms, and LLMs. With 100,000+ articles, reports, and expert commentary collected over more than 30 years, Hospitality Net offers one of the deepest knowledge bases in hospitality B2B media. It also publishes The Hotel Yearbook, one of the industry’s most cited annual reference publications. Visit www.hospitalitynet.org.
About Cendyn
Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions. Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests, drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions.
Cendyn has over 35,000 customers worldwide in more than 150 countries generating more than $20 billion in annual hotel revenue. The company supports its growing customer base from locations across the globe, including the United States, France, the United Kingdom, Singapore, Bangkok, and India. To find out more, visit cendyn.com
About Shiji Group
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform, the only truly global hotel technology platform, Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
For more information, visit www.shijigroup.com.
About Maestro PMS
Maestro is the preferred cloud hosted or on-premises All-In-One Web PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including touchless and mobile apps to increase engagement, drive direct bookings, centralize operations; all while enabling a unified & seamless guest journey from booking to checkout and everything in between. For over 45 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 support and education services to keep hospitality groups thriving and productive. Click here for more information on Maestro PMS. Click here to get your free PMS Buying guide.
About Book4Time
Book4Time is the global leader in ancillary revenue and spa management software for the hospitality industry. As the top enterprise SaaS technology in the hospitality wellness industry, Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf and private member clubs in more than 100 countries worldwide.
Based in Ontario, Canada, Book4Time is the first cloud-based software for the wellness industry to provide a centralized multi-location platform. With 60+ hotel system integrations, we publish new updates every 4-8 weeks, have the industry’s highest uptime at 99.99%, support 15 languages and have LIVE 24/7 phone and email support through strategically located global customer support centers. We are Hotel Tech Customer Support certified.
About INTELITY
INTELITY® is the global leader in guest experience technology, uniting mobile, in-room, and operational tools into one fully-integrated hospitality platform. INTELITY's Guest Experience Management System, GEMS®, offers a full operations hub for staff to manage all back-of-house logistics. GEMS provides a suite of dedicated tools to automate and streamline daily operations, manage incremental revenue streams, report insightful business data, and aid in elevating the guest experience. INTELITY has been designated Forbes Travel Guide's "Official Guest Engagement and Staff Management Platform Provider" and is utilized in more than 70 countries across six continents. For more information on the INTELITY platform, visit www.intelity.com.
About Crave Interactive
Crave Interactive is a global provider of guest-facing technology solutions for the hospitality industry, specializing in data-driven guest engagement that enhances the guest experience in order to maximize revenue and improve operational efficiency. Crave's products include in-room tablets, as well as mobile and web solutions that seamlessly connect guests to hotel amenities and local attractions. Crave AI underscores the company's dedication to harnessing technology to provide innovative and seamless guest experiences while creating additional revenue opportunities.
About HIA
HIA is the award-winning ERP that offers total financial and operational clarity for diverse hospitality portfolios on one platform. The advanced back-office software offers enterprise-level accounting and business intelligence tools to transform financial, operational, and labor data for actionable intelligence, data-driven decisions, and more profitable hotel management. HIA is a product of Hotel Investor Apps, Inc. For more information, visit hiasoftware.com.
About Xn Global Systems
xnPOS is a fully internationalized food & beverage point of sale system designed to meet the specific requirements of the hotel and resort industry. It is a centrally managed, full-service, cloud system with enterprise scalability, security and performance. With a focus on self-service for guests and mobility for hotel team members, xnPOS can help revolutionize your hotel service and dramatically reduce operating costs. Xn Global Systems operates from offices in the US, UK and Dubai, with xnPOS successfully installed in hotels in some 50 countries worldwide.
To learn more about xnPOS, please visit our website www.xnpos.net
About Actabl
Actabl is the leader in hospitality business intelligence, labor management, and hotel operations management software that provides actionable insights to above-property leaders and on-property leaders. Actabl brings together four powerful hospitality tech solutions to maximize profits for hotel operators. Actabl’s integrated solutions include ProfitSword’s business intelligence technology, Hotel Effectiveness’ complete labor optimization, Alice’s hotel operations management platform, and Transcendent’s advanced asset management and CapEx. With a global team of 300+ employees boasting more than 1,000 years of combined hospitality experience, Actabl serves the technology needs of more than 12,000 properties in hospitality markets around the world.
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