First impressions matter in the hospitality business. The guest experience doesn’t start when the guest first sets foot on the property — it starts with their first interaction with your property. And in many cases, that happens when a guest speaks to a reservation agent in your call center.
This means that establishing great call center standards is one of the most important things you can do for the guest experience and your brand’s reputation. In our latest guide, we share a few essential dos and don’ts to make sure you start your guests’ experiences off on the right foot.
Download the guide for call center tips and tactics, including:
- How to hire the right agents
- Understanding the importance of call scoring
- Protecting guest privacy
- Adhering to the 7 “must-haves” for every reservation phone call
Revinate empowers hoteliers to directly connect with their guests.
Our Guest Data Platform and communication solutions unlock revenue for hoteliers and put them in control of the full guest experience — initial research, booking, check-in, throughout the stay, and even after check out — all via the communication channels that guests prefer, whether it's voice, text, email, or web.
More than 12,000 hotels globally bank on Revinate to drive direct revenue and deliver delightful guest experiences.
Ask us how we do it. Visit our website to get a demo.