Radisson Hotel Group Partners with RobosizeME to Automate Key Operations Across Call Center, Distribution, and More
Global hospitality leader streamlines operations with automation expertise from RobosizeME
Radisson Hotel Group (RHG), a globally recognized leader in the hospitality industry, has signed a landmark agreement with RobosizeME to automate critical operational areas, including call center management, distribution, finance, guest services, and review management. This collaboration underscores the Group’s commitment to leveraging cutting-edge technology to enhance efficiency and guest satisfaction while maintaining their high standard of...
Photo by RobosizeME
PRAGUE - Radisson Hotel Group (RHG), a globally recognized leader in the hospitality industry, has signed a landmark agreement with RobosizeME to automate critical operational areas, including call center management, distribution, finance, guest services, and review management. This collaboration underscores the Group’s commitment to leveraging cutting-edge technology to enhance efficiency and guest satisfaction while maintaining their high standard of service excellence.
The partnership focuses on deploying RobosizeME’s advanced automation solutions to reduce manual tasks, optimize workflows, and drive consistent, reliable performance across RHG’s global operations. By automating labor-intensive areas such as call center and distribution processes, Radisson Hotel Group aims to improve response times and ensure seamless guest experiences. Similarly, automating finance and review management will enable the company to focus resources on strategic initiatives that directly impact growth and innovation.
Working with hospitality experts in automation who know the industry has been a game-changer for us. RobosizeME understands the unique challenges of hospitality and brings a tailored approach to automation that aligns perfectly with our operational goals. Pierre-Baptiste Lechien, Senior Director Revenue Technology from Radisson Hotel Group
RobosizeME's automation platform integrates seamlessly with existing systems, ensuring a smooth transition without disruption to daily operations. Early results have shown improvements in efficiency, accuracy, and scalability, further solidifying RHG’s position as a leader in delivering exceptional guest experiences. By automating review management, the hotel group is now able to track and respond to guest feedback faster, enhancing brand reputation and customer loyalty.
At RobosizeME, we’re thrilled to partner with an iconic brand like Radisson Hotel Group. Our solutions are designed to simplify complex processes and empower hospitality leaders to focus on what they do best—delighting guests and driving business growth.Stephen Burke, Founder & CEO of RobosizeME
This collaboration highlights a growing trend in the hospitality sector toward embracing automation to address challenges such as labor shortages and rising operational costs. RHG’s adoption of RobosizeME’s solutions reflects a strategic vision for long-term success and innovation.
About Radisson Hotel Group
The Radisson family of brands can be found around the world in more than 120 countries, with currently over 1,700 hotels in operation and under development. Radisson Hotel Group operates the business in EMEA and APAC with over 1,100 hotels in operation and under development. The international hotel group is rapidly growing with a plan to significantly grow the portfolio. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. The Radisson family of brands portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.
About RobosizeME
RobosizeME is a leading provider of AI-enabled workflow automation solutions tailored to hotel groups. By combining digital workers with deep expertise in hotel APIs, RPA, IPA and AI development, RobosizeME streamlines reservation, finance, distribution and front office critical workflows for hospitality groups—helping them operate with greater speed, accuracy and efficiency. Backed by advanced security certifications (ISO 27001, GDPR, PCI-DSS), RobosizeME's industry-specific automation solutions ensure the highest levels of data protection, compliance and data sovereignty. Trusted by renowned hotel companies such as Design Hotels, The Dorchester Collection, GHA, Kempinski, Loews Hotels, Louvre Hotels Group, Radisson Hotel Group, Jumeirah Hotels and more, RobosizeME continues to set the standard for secure, specialized automation at scale in the hospitality sector. For more information visit www.robosize.me.
About Radisson Hotel Group
Radisson Hotel Group is a rapidly expanding international hotel group, operating in EMEA and APAC with over 1,575 hotels in operation and under development in +100 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
The Radisson family of brands portfolio includes Radisson Collection, art’otel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and Prize by Radisson brought together under one commercial umbrella brand Radisson Hotels.
Radisson Rewards is our international rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests. Radisson Rewards offers an exceptional experience for our guests, meeting planners, and travel agents at over 550 hotels in Europe, Middle East, Africa and Asia Pacific.
Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely 100% Carbon Neutral.
The health and safety of guests and team members remain a top priority for Radisson Hotel Group. All properties across the Group's portfolio are subject to stringent health and safety requirements, as outlined in the Radisson Hotels Safety Protocol.
More than 100,000 team members work at Radisson Hotel Group and at the hotels licensed to operate in its systems. For more information, visit our corporate website. Or connect with Radisson Hotels on:
Media Contact
Stephen Burke
Founder & CEO [email protected]