Revinate Brings Ivy to Work: Automated Call Scoring and Revinate Chat Put Hospitality AI on the Front Line

SAN ANTONIO — Revinate today announced two AI-powered capabilities that put Ivy, its hospitality decision intelligence, to work where hoteliers feel the pressure most: the reservations call floor and the guest inbox. Call scoring with Ivy and Revinate Chat are on display at HITEC 2026 in San Antonio, with general availability to follow.

Ivy is the artificial intelligence built across Revinate's platform, trained on 17 years of hospitality data and 1.1 billion Rich Guest Profiles. Rather than a generic model with a hospitality label, Ivy understands a hotel's guests, property, and brand voice - and the same intelligence powers both capabilities announced today.

Call scoring with Ivy: stop listening, start coaching

Most reservations supervisors spend 30 or more hours a month listening to call recordings to find a single coaching moment. Call scoring with Ivy, now available within the voice channel product Revinate Reservation Sales, removes that burden by automatically scoring agent calls against hospitality service standards and surfacing exactly where bookings are won or lost.

• Supervisors get more than 30 hours a month back to spend coaching agents rather than reviewing calls.
• Every call is scored against the same objective standards, reducing bias and setting consistent expectations.
• Coaching happens while the lead is still warm, addressing habits that cost conversions before they set in.

In pilot testing, Call scoring with Ivy reached 96% accuracy against manually scored calls - and 99.96% accuracy at the individual criteria level - while saving supervisors 50 hours over a single 30-day period.

Call scoring with Ivy reaches general availability in July 2026. Revinate is accepting early access requests from qualifying customers.

Revinate Chat: a digital concierge that drives direct revenue

Revinate Chat is a secure, browser-based digital concierge that automatically resolves up to 80% of routine guest questions - from Wi-Fi to check-in - while escalating complex requests to staff. Because it is connected to the hotel's guest data, it recognizes who is asking, remembers past stays, and delivers personalized, accurate answers rather than generic ones.

• Resolves up to 80% of routine inquiries, lightening staff workload.
• Uses guest data to deliver relevant, well-timed offers that lift conversion.
• Operates over an encrypted channel that is safer than traditional SMS or third-party messaging apps.

Revinate Chat reaches general availability on September 1, 2026. Revinate is accepting early access requests from qualifying customers.

One intelligence, many jobs

Both capabilities are powered by Ivy, the AI built across Revinate's platform and trained on 17 years of hospitality data and 1.1 billion Rich Guest Profiles. Rather than separate point solutions, they draw on the same understanding of a hotel's guests and brand - so the intelligence behind a scored call and an answered guest question is unified. 

These aren't features we bolted on - they're Ivy doing the work hoteliers don't have time for. Scoring every call and answering every guest question used to be impossible at scale. Now it's automatic, and it's accurate, because it's built on the deepest hospitality data in the industry. Bryson Koehler, CEO of Revinate

Both Call scoring with Ivy and Revinate Chat are available for live demos at Revinate's HITEC booth 3418 in San Antonio, June 16–18, 2026.

Forward-looking statements: This release contains forward-looking statements regarding product availability and timing, including general availability dates for Call scoring with Ivy and Revinate Chat. These statements reflect current expectations, are subject to change, and are not guarantees of future availability or results

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