Investing in staff for profitable gains
Hoteliers share how to build retention, develop careers and create an environment for teams to thrive.
A roundtable podcast covering staff wellbeing, career development, and regional collaboration in Kent hospitality, featuring voices from Champneys Eastwell Manor, HOSPA, and Hospitality Action.
Photo by Hoteliers' Voice Podcast/ Haynes MarComs Ltd
In this episode of the ROI in Staff roundtable (Kent Edition), we dive into the critical intersection of modern hospitality management, regional collaboration, and staff well-being. We begin with James McComas, GM at Champneys Eastwell Manor, who unpacks the realities of an "agile" year in the industry. James explores the challenges of predicting fluctuating demand and navigating the complex "clash of brands and audiences," ultimately advocating for stronger regional cooperation across Kent to navigate these shifting tides.
Transitioning to professional development, Janel Clark from HOSPA joins us to discuss "Succeeding at People." We examine how to keep the sector human-centric while creating clear, sustainable career paths within the service industry. Janel provides valuable insights into available educational courses, the experience levels required for advancement, and the support systems available for learners.
Finally, we address the human element of the industry with Nicola Phillips from Hospitality Action. This segment focuses on the emotional support systems necessary for a resilient workforce. Nicola highlights the specific concerns facing today’s hospitality workers and details the management networks required to support them. We conclude by looking at the importance of actively engaging schools and colleges to foster the next generation of hospitality talent - and initiatives some hoteliers are taking to connect with staff on a deeper more meaningful level.
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About Hoteliers' Voice
Hoteliers’ Voice is a podcast and event series offering a rare, "behind-the-curtain" look at the hospitality industry, featuring candid conversations with leaders from world-class brands like Radisson, Virgin Hotels, Red Carnation Hotels, and management keeping operations ticking to deliver exceptional guest experiences.
Hosted by Ryan Haynes. The podcast explores innovation and managing the delicate balance between cutting-edge technology and authentic human service. With interviews of General Managers and department heads, it provides practical insights into how tools like AI, PMS, and social media can empower staff to deliver exceptional experiences, as well as adapting processes to new approaches. It is an essential resource for professionals seeking peer-led strategies to elevate modern guest-centric hospitality.
Media Contact
Ryan Haynes
HOST | Director | Lead Consultant [email protected]