Coming 5 November: Tokenomics in Hospitality, a free Pertlink playbook, published in partnership with Hospitality Net
What does AI cost a hotel per guest? A new 30-page playbook by Terence Ronson explains how to budget for, read, and govern the AI meter.
Pertlink's free 30-page playbook on AI tokenomics for hotels, covering cost tracking per guest across AI touchpoints, launches on Hospitality Net on 5 November.
Photo by Pertlink Limited
On 18 October, Pertlink sent an AI agent to book a one-night stay on the websites of the world’s ten largest hotel groups. Every page it read ran a meter. Inside the hotel the meter runs too: in the concierge chat, in the review reply, and in the AI hidden in a vendor fee. Few hotels can yet say what any of it costs per guest, and 2027 budgets are being set now.
On Thursday 5 November, Pertlink publishes Tokenomics in Hospitality – A Pertlink Playbook in partnership with Hospitality Net. The free, 30-page guide by Terence Ronson, Founder and Managing Director of Pertlink, brings his Meter series together in hotel language. It includes one-page playbooks for owners, general managers, the C-suite, Chief AI Officers and vendors, a formula card and a 2027 budget checklist.
The playbook is independent and vendor- and brand-agnostic. It recommends no product, platform or model. The free download in popular formats goes live on Hospitality Net on 5 November.
About Pertlink Limited
Pertlink Limited is a boutique hospitality technology and AI advisory consultancy. It was founded in Hong Kong on 23 October 2000 and now operates across the Philippines and the wider Asia-Pacific. Founder and Managing Director Terence Ronson leads the firm and is an inductee of both the HFTP International Hospitality Technology Hall of Fame and the CHTA Hall of Fame.
Pertlink helps hotel owners, operators, developers and tourism bodies make sound decisions about technology and AI, from pre-opening systems design to AI strategy, governance and adoption. Its work is built on its own frameworks, including TCPG (Token Cost Per Guest), HXO (Human Experience Orchestrator) and the Hybrid Hospitality Framework. Through its Pertlink Viewpoint series, the firm turns global AI and technology developments into practical guidance for boards, C-suites and operators.
The goal hasn't changed since 2000: technology that genuinely improves the guest experience, now with AI in the mix.
About Hospitality Net
Founded in 1995 in Maastricht, the Netherlands, Hospitality Net is the #1 B2B portal for global hotel professionals and one of the longest-running independent hospitality B2B publications in the world. Hospitality Net acts as a neutral broker and publisher of hotel business information, built on a membership model for all stakeholders in the global hotel industry. Members use the platform to share and amplify content, join thought leadership initiatives, and strengthen their visibility and findability across search, AI platforms, and LLMs. With 100,000+ articles, reports, and expert commentary collected over more than 30 years, Hospitality Net offers one of the deepest knowledge bases in hospitality B2B media. It also publishes The Hotel Yearbook, one of the industry’s most cited annual reference publications. Visit www.hospitalitynet.org.
Media Contact
Terence Ronson
Founder and Managing Director [email protected]