Here’s someone all hoteliers should meet

Even during a phone interview, Jim Loyd is in complete control. It’s nothing new for him to be a leader—after all, he spent 38 years in the public service sector, including stints as an EMT and a police officer. In his roles as evening manager, night auditor and director of security for Hotel Teatro, Loyd is a multitasker who has learned to expect the unexpected. Take the night of Tuesday, 26 January 2010, for example.