Who dares wins

This is of course the motto of the renowned Special Air Service (SAS) – yet when it comes to innovation, nothing could be truer, writes Ian Miller of the Ecole hôtelière de Lausanne. Here he argues for the role of a middle man between the industry and tech start-ups, to facilitate the creation of innovative solutions that the industry needs.

Technology

Ian Millar is a Senior Lecturer at EHL Hospitality Business School in Lausanne, where he focuses on hospitality technology and digital transformation. He teaches master’s-level courses on AI, cloud systems, and technology strategy, helping future leaders understand how digital tools reshape operations and guest experience. 

EHL Hospitality Business School (Lausanne) is an ambassador for traditional Swiss hospitality and has been a pioneer in hospitality education since 1893 with over 25,000 alumni worldwide and over 120 nationalities. EHL is the world's first hospitality management school that provides university-level programs at its campuses in Lausanne and Chur-Passugg, as well as online learning solutions.

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