Hotel Yearbook: Our journey to hospitality technology Nirvana
By Pete Simpson, Senior VP Global Business Technology at protel hotelsoftware
Hotel technology has seen some amazing progress – though it may seem to be in a state of chaos at the moment, writes Pete Simpson. In this article, he makes a compelling case for coming together to build an “Enterprise Hospitality Framework” that would allow the industry to extend the hospitality eco-system beyond the confines of the hotel, and deliver amazing, targeted, data-driven recommendations and offers to customers. To make this happen, he says, it will require fearless vendors and the combined voice of the hotel chains.
Click here to view the full HYB Special Edition - Technology 2018.
Pete Simpson, Senior Vice President Global Business Technology at protel hotelsoftware GmbH, has over 32 years in IT Management. The former CEO of a successful Australian ITC integration and consulting company, Pete also spent 16 years with MICROS Inc. in various technical roles. He launched MICROS hosting initiatives in 2003 and managed their industry-dominating Cloud business until the Oracle acquisition.More from Pete Simpson
About protel | Hotel software made in Germany
protel is the hotel PMS and platform pioneer with over 14,000 hotel customers in 90+ countries. protel's new enterprise hospitality platform - consisting of an enterprise service bus called protel.I/O and a multi-hotel solution called protel CENTRAL - is a breakthrough for the industry. It's the only technology that allows hotels with multiple integrations to aggregate all specialist technology behavior to a central level, thus creating a secure, vendor-neutral, open infrastructure to store, access, integrate and use their data from any guest touchpoint in real time. As a result, hotel CEO's, CIO's and CMO's can take control of their technology infrastructure and create best of breed ecosystems that deliver best-in-class guest experiences. protel's global headquarters were established 25 years ago in Dortmund, Germany and U.S. headquarters are in Atlanta, Georgia.
Further information: www.protel.io