Beyond RevPAR: Understanding Total Group Revenue for Hotels
By Dan Skodol, VP, Data Science & Analytics at Cendyn
Once upon a time, group business was essentially a filler for the guest rooms that transient business didn't occupy. In today's world of all-time occupancy highs,1 group business tells a different tale. When hotel owners examine their full profit picture, many now understand that group business and the revenue it generates is a major player in their overall revenue management (RM) strategy. However, groups are a challenge to revenue manage, as they're made up of many moving parts. To be successful in the group arena, hotels need to have the appropriate tools and strategies in place, as well as a thorough understanding of group value. And that often begins with analyzing the right metrics.
RevPAR Matters, But…
When looking to increase your share of group business, revenue per available room, or RevPAR, is a critical performance metric that often takes center stage when it comes to developing your group business RM strategy. That's because the RevPAR index is the most popular metric for driving major capital expenditures and RM decisions.
Case in point, the 2015 Hotel Sales Incentive Practice Research survey by the HSMAI Foundation2 recorded the compensation structure of hotel RM teams and revealed that 52 percent of revenue managers and 36 percent of sales leaders use RevPAR or room revenue as their primary performance metric. But there are drawbacks to relying solely on guestroom bookings or RevPAR when it comes to evaluating group business profitability. There are other revenue streams that generate significant income and contribute real value to any piece of group business.
Total Group Revenue Management Holds the Key
In order to determine true profitability with regard to groups, RM is shifting away from a focus on RevPAR3 and top-line rooms revenue toward a bottom-line orientation and strategic profit management. This more precise view of group value is known as Total Group Revenue Management and it moves beyond RevPAR to take multiple other factors into account.
All Revenue Streams
Total Group Revenue Management expands beyond rooms to comprise all revenue sources associated with group business. It works within the concept of time-perishable inventory to optimize profits across all a hotel's available function space and products. To accurately evaluate group opportunities, in addition to accounting for room rates and group blocks, hotels must incorporate other key revenue streams, such as food-and-beverage packages, receptions, meeting room rentals, and audio/visual equipment rentals. These ancillary sources can yield tremendous profit, and are key considerations when deciding whether to book group business. Other factors to consider include group history, stay pattern, booking method, room type preferences, and the true cost of displacement.
Traditional displacement analysis examines the forecasted transient business that will be lost if a hotel accepts a proposed group booking. Accurately determining whether to accept a group's business requires performing a complete displacement optimization analysis that compares the total value of the business that would be displaced if the group business is accepted to the total value of the group. This model incorporates elements that are important to the decision, including non-room revenue like catering, function space, and additional spend while deducting any costs involved. Understanding displacement allows hotels to more accurately calculate a break-even rate or total profit hurdle for a proposed group.
At first blush, it may seem that the right decision is to accept higher-rate-paying transient business over a lower-rate-paying group. But there may be times when it's in your best interests to accept the group business, even though it may appear on the surface to cost revenue.4 While your hotel may forego thousands of dollars in rooms revenue due to displacement, based on a complete analysis, apparent losses transform into profits when additional variables such as catering minimums and function space rental are factored into the equation. Revenue metrics are crucial to success, but when rooms-centric revenue is the only metric considered, it can lead to counterproductive decisions concerning group business.
To truly maximize the value of group business, hotels can use displacement analysis in conjunction with optimized pricing that considers willingness-to-pay. The first drawback of traditional displacement alone is that it only assesses a breakeven point, which, while helping to ensure the group is not a losing proposition, will fail to capture any additional upside stemming from what a group may be willing to spend on room rate. The second drawback is that traditional displacement only looks at potential groups displacing transient and not the possibility of the group displacing other groups. Leveraging a group forecast together with displacement analysis would allow hoteliers to understand the relative profit or value of groups compared to other groups, and allow the property to accept the most valuable business.
One of the most challenging components of Total Group Revenue Management is forecasting group demand, particularly at the level of detailed granularity necessary for driving solid RM decisions. The focus on non-room revenue sources has changed the way many hotels develop and use their demand forecasts.5 Technological advancements now allow revenue managers to drill deep to create more nuanced pictures of future demand and more effectively yield around transient business. The right technology also reveals smarter pricing opportunities and lets you strategize the optimal business mix for your hotel.
It's Really About Profits
Revenue management is really about profits. And for far too long, revenue managers have maintained a rooms-centric focus for group business, striving to optimize RevPAR instead of looking at total group spend. RevPAR index growth or decline is not always the best gauge of overall profitability. Total Group Revenue Management presents a more precise picture of group profitability, incorporating all hotel revenue sources and considering distribution costs and operating expenses. By applying the principles of Total Group Revenue Management, you will more fully comprehend your hotel's DNA, empowering you to take your profit maximization strategy to the next level and setting your property up for success for years to come.
For more on the topic of group business, specifically on including forecasting for groups in your revenue management strategy, read my recent blog on the topic, "Are You Forecasting Transient Business Without Forecasting Group."
Dan SkodolMore from Dan Skodol
The Rainmaker Group, a Cendyn company, is the premier provider of revenue and profit optimization solutions to the hospitality industry. Rainmaker's intelligent profit platform helps hotels, resorts and casinos optimize revenue, drive increased profitability, save valuable time & outperform competitors. As part of Cendyn, Rainmaker offers a complete set of software services for the industry, aligning marketing, sales and revenue teams to optimize their strategies and drive performance and loyalty across their business units. To learn more about Cendyn and its suite of hotel revenue management and profit optimization solutions, visit LetItRain.com or www.cendyn.com.
Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales and revenue teams to optimize their strategies and drive performance and loyalty across their business units. With offices in Boca Raton, Atlanta, Boston, San Diego, London, Munich, Singapore, Sydney, Bangkok and Tokyo, Cendyn proudly serves clients in 143 countries, delivering over 1.5 billion data-driven, personalized communications on behalf of their customers every year. For more information on Cendyn, visit www.cendyn.com.