Tricky Problems - The Life of a Hotel Doctor

It upsets me to collect a fee and then send a patient to pay a fee at a clinic or emergency room for care I can't provide in a housecall. I try to anticipate these.

It upsets me to collect a fee and then send a patient to pay a fee at a clinic or emergency room for care I can't provide in a housecall. I try to anticipate these.

Many guests phone after a painful accident, hoping I can do an exam and tell them whether or not they have a fracture. Sadly, unless it's visible to the naked eye, I can't. It turns out that medical science does little for broken toes, ribs, or noses, and most common fractures (arms, wrist, hand, finger, foot, ankle) are not emergencies. If a guest is willing to wait till office hours, I can make them an appointment with an orthopedist.

Upset stomachs make up the second most common ailment that I hear about. These usually don't last long, and I carry medicines that help. Stoics often prefer to wait. This is not unreasonable, but the longer symptoms - usually vomiting - last, the less likely that medicine will help. After about a few days of vomiting this becomes so unlikely that I send the guest to where they can receive IV fluids.

Abdominal pain is usually benign in a young person but less so as the years pass, and it's tricky. Entire books have been written on it. I recommend the shortest: Early Diagnosis of the Acute Abdomen by Zachary Cope, a British surgeon. He wrote it in 1921, and revised it every few years till he died in 1971. You can download it free. He's a droll and witty writer, easy for laymen to understand.

Operations & Strategy USA & Canada United States

In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. When he began as a hotel doctor during the 1980s, only luxury hotels had a “house doctor,” usually a local practitioner who did it as a sideline.

In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. When he began as a hotel doctor during the 1980s, only luxury hotels had a “house doctor,” usually a local practitioner who did it as a sideline. Nowadays, in a large city even the lowliest motel receives blandishments from a dozen individuals plus several agencies that send moonlighting doctors if they can find...

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