Good Luck - The Life of a Hotel Doctor

A national housecall service connected me with a guest at the Montage in Beverly Hills. She was suffering the flu; I told her I'd arrive in half an hour.

A national housecall service connected me with a guest at the Montage in Beverly Hills. She was suffering the flu; I told her I'd arrive in half an hour.

As soon as I hung up, I realized, to my dismay, that I had quoted my usual fee, forgetting that the housecall service takes a 40 percent cut. The Montage is a super-luxury hotel, and the guest was probably rich, but I couldn't change the fee.

I was in luck. Not one but three guests in the room had the flu, so it worked out.

Operations & Strategy USA & Canada United States

In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. When he began as a hotel doctor during the 1980s, only luxury hotels had a “house doctor,” usually a local practitioner who did it as a sideline.

In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. When he began as a hotel doctor during the 1980s, only luxury hotels had a “house doctor,” usually a local practitioner who did it as a sideline. Nowadays, in a large city even the lowliest motel receives blandishments from a dozen individuals plus several agencies that send moonlighting doctors if they can find...

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