Apple iOS NFC Contactless Access Control (coronavirus response)
By Nick Price, Head of Systems & Technology Architecture at citizenM
The availability of NFC contactless payment (Restaurant POS, Front Desk, Kiosk), and NFC contactless access control (guest room doors, parking garages, elevators, meeting rooms, gyms, spas, front doors etc.) in hotels to reduce the need to touch shared surfaces that allow the transmission of coronavirus is both an urgent need, and intelligent response, to one of the most significant issues that the hospitality industry has ever faced: coronavirus transmission and covid19 . Importantly also, NFC contactless, if widely implemented, would demonstrate that the hospitality industry has the well-being of its guests and employees in front of mind once hotels start to emerge from lock-down.
Surprisingly however, nowhere across any of the technology or industry news feeds, do we find any mention of another equally obvious and hugely important market - Global Hospitality. The widespread acceptance of contactless mobile apps in daily life means that millions of potential hotel guests now have prior experience of using NFC contactless technology and are aware of its many benefits. Many of these potential guests must now be starting to wonder when, if ever, such capabilities will be made available in hotels.
The global hospitality industry has been very severely affected by the coronavirus pandemic, and the travellers that are now slowly starting to rebook and appear in hotel lobbies are understandably cautious when entering shared spaces such as hotel front desks, elevators, guest rooms and restaurants. Anything that the hotel industry can do to address these obvious concerns and increase guest-confidence while staying in hotels, is a smart thing to do at this time.
The same NFC contactless technologies now in rapid rollout in other sectors can be easily addressed to specific hotel needs such as check-in, elevator and door access control, restaurant menu and payment, and will be seen as an intelligent and reasoned response to a physical contact problem that will be with us for the foreseeable future. NFC contactless, low-cost, and quick to implement when compared against alternatives being simply RFID on a phone or watch, is a can-do, must-donow, option for most hotels.
There is only one problem - Apple devices: although NFC works for payment (Apple Pay), Apple has not yet extended its implementation to permit NFC Access control in hotels via the Apple Wallet. The required functionality and API's are present in the current iOS release (release 13). All that is required from Apple is its willingness to digitally authorize (via digital certificate) hotel RFID/NFC keys such that they may be added to the Apple Wallet to be used in place of physical RFID cards. (note: the key card is present in the Wallet and so there is no requirement for a hotel App to control key access. NFC access control is therefore available to all hotels - no app required). (note also that Android already provides the necessary NFC Access control capability).
Now is the time for the hotel industry to speak with one voice and request help from Apple. This could be a game-changer.