Googling a Hotel Doctor - The Life of a Hotel Doctor

If you get sick in a local hotel, you might google "hotel doctor" and the city. In Los Angeles my name turns up but only with links to my blog. I don't have a web site. Nor do my long-established competitors.

If you get sick in a local hotel, you might google "hotel doctor" and the city. In Los Angeles my name turns up but only with links to my blog. I don't have a web site. Nor do my long-established competitors.

However, several young doctors offer their services. All promise to arrive promptly and deliver superior care. Don't take their word for it. Rating services such as Yelp are unanimously enthusiastic. Five out of five stars.

In fact, sick guests are more likely to appeal to the hotel than the internet, but these doctors are also working their charms on bellmen, concierges, and desk clerks.

All this takes money and work, but it's not going to waste. Veteran hotel doctors possess an exquisite ability to detect an interloper, and these whippersnappers are definitely moving in.

As I write regularly, only a rare general manager has the good sense to designate an individual as the house doctor, tell them how much to charge (they can do that!) and then check to make sure they're delivering good service. I never solicited hotel employees. It wasn't necessary when I began because there was no competition. Later I was too shy or perhaps too lazy to begin.

Operations & Strategy USA & Canada United States

In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. When he began as a hotel doctor during the 1980s, only luxury hotels had a “house doctor,” usually a local practitioner who did it as a sideline.

In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. When he began as a hotel doctor during the 1980s, only luxury hotels had a “house doctor,” usually a local practitioner who did it as a sideline. Nowadays, in a large city even the lowliest motel receives blandishments from a dozen individuals plus several agencies that send moonlighting doctors if they can find...

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