Tips On Thursday #2 — Photo by Steve DiGioia

Customer service is a 2-way street. It takes both sides of the interaction doing their part to provide a great customer experience. The "give and take of life" doesn't stop at the service counter - it continues, always. But sometimes, as customers, we fail to do our part and fail to understand what steps we must take to make this interaction successful.

No, I'm the Customer Many believe we're entitled to "do as we wish" since the company "needs our business". We sometimes forget the basic courtesies of society or how our actions affect others. We are so wrapped up in what WE WANT TO DO that we don't realize, or care, that others have the same desires. Policies and procedures don't apply to us, we're the "customer"! Wait in that line? No, I'm the customer! Fill out that form? No, I'm the customer! Stop yelling, be decent, and show the same respect to the customer service agent as we expect her to show to us? No, I'm the customer - and "I'm right!"

This is when we become a bad customer. And bad customers ruin it for others.

Once the customer modifies the experience of others, the business cannot provide the intended service as planned. The business then gets blamed because "they allowed" this bad behavior.

We all expect our vacations, special dinners out, or even just a relaxing stroll-in-the-park, to refresh us from our hectic lives. But when our actions as a customer lessen the experience for others, we are at fault.

Customer service is a 2-way street but without ensuring we are the best customer we can be, we shouldn't wonder when others complain about us.

Customer Service Is a 2-Way Street originally appeared on the author's website and is republished here with permission. Click here to subscribe to my blog and get your own Tips On Thursday by email each week.

Copyright ©2020 Steve DiGioia

► Like this post? Share it with friends on Twitter and Facebook. I'd love to hear your comments too, leave one below, thanks.

Steve DiGioia
+1 973 997 9003
Steve DiGioia

View source