Hoteliers Forecast Revenue Increase in 2021 vs 2020 — Photo by GuestCentric Systems

Despite a disruptive start to this year’s summer season in Europe, our latest Hotel Business Barometer results reveal a positive shift in sentiment across the hotel industry. Below are some of the key hotel data updates from Hoteliers we surveyed and our market trends analysis, published in our September edition of The Hotelier PULSE Report:

Occupancy Performance & Revenue Forecast

The majority of Hoteliers surveyed met or exceeded the industry’s average occupancy forecast of 58% for August 2021. Over 64% of Hoteliers also expect to significantly increase revenue (by as much as 50%) in 2021 vs 2020.

Hoteliers Forecast Revenue Increase in 2021 vs 2020 — Photo by GuestCentric SystemsHoteliers Forecast Revenue Increase in 2021 vs 2020 — Photo by GuestCentric Systems
Hoteliers Forecast Revenue Increase in 2021 vs 2020 — Photo by GuestCentric Systems

Most of the Hoteliers surveyed now expect to financially recover to 2019 levels in 2021 or 2022. The majority of City Center Hotels and Resorts now expect to increase revenue in 2021 vs 2020, yet the majority of Bed & Breakfasts largely now expect their revenue to decline.

Download September 2021 Hotelier PULSE Report

International Bookings Growth & Revenge Travel Expectations

As vaccinations accelerate and governments start to reopen their economies, our survey results also indicate Hoteliers seem to be cautiously optimistic that revenge travel may still happen in the remaining months of 2021.

Our market trends analysis also reveals consistent month-to-month growth in international hotel bookings, overtaking the domestic market which has dominated since the start of the Covid-19 crisis in 2020. Notably, however, the majority of Hoteliers surveyed still expect domestic and leisure travel to be the main contributors to recovery.

Direct Channel Growth

Showing the strongest performance for three consistent months against pre-pandemic levels, Hotel Direct bookings in August 2021 reached 153,57% of those over the same period in 2019. Overall hotel stays are also steadily growing to pre-pandemic levels. Notably, although overall stays have yet to reach this benchmark, the direct channel is the only one to have exceeded 2019 levels in August 2021.

In line with direct channel resilience and recovery during the recovery period, the majority of Hoteliers surveyed want to focus efforts on establishing their direct channels as the top source of reservations over the next 12 months and beyond.

Contribute to our September 2021 Hotel Business Barometer

As Hoteliers embrace the concept of revenge travel on the horizon, focusing on staffing challenges and rethinking distribution partnerships, we understand that some of the pandemic-centric issues we’ve previously addressed in this report will become less relevant to your business decision-making. We also understand you may also not have as much time to participate in a lengthy, complex survey each month going forward.

Thus, we have launched a new, simplified monthly Hotel Business Barometer to ensure you stay informed of crucial market trends and industry sentiments on the go! As part of this relaunch, I am personally inviting Hoteliers to, on an ongoing basis, ask me any questions they may have in relation to the current market trends best practices to implement for business growth.

Please send me your questions in our latest survey HERE.

About GuestCentric

GuestCentric is a leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers promote their brand, drive direct bookings and connect with customers on all digital platforms. GuestCentric's all-in-one platform provides hotels with the only unified solution for managing their guests' online journey: award-winning, high impact websites; an integrated, easy-to-use booking engine; social media marketing and publishing tools; a GDS chain code and a channel manager to offer rooms on Amadeus,, Expedia, Galileo, Google, Sabre, TripAdvisor and hundreds of other channels. GuestCentric is a proud provider of solutions that maximize direct bookings to hotel groups and independent hotels from collections such as Design Hotels, Great Hotels of the World, Leading Hotels of the World, Relais & Chateaux, Small Luxury Hotels and Small Danish Hotels. GuestCentric is featured on Skift Travel Tech 250, a list of the top 250 travel tech companies shaping the modern-day travel experience.

Melissa Rodrigues
Content Manager
+35 196 157 3854
GuestCentric Systems

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