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Opinion Article Technology

How Technology can support Changes in Hotel Guest Expectations

The future of Hotel Technology

Guest expectations have evolved in recent years especially during the pandemic. The right technology – specifically, a Central Data Management (CDM) system built around a centralized guest profile – can enable hotels to meet these.

Michael Toedt
By Michael Toedt, CEO and Founder, dailypoint
How Technology can support Changes in Hotel Guest Expectations

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A new White Paper, written by Dr. Michael Toedt, examines why it’s so important for these tech changes to happen and why the change management process must be led from the top.

It answers the following questions that concern hoteliers – especially CEOs:

  • How guest expectations have changed
  • How the IT landscape has changed
  • How technology can help to meet the changing guest expectations

Click here to read more, or check out the attached PDF.

Technology
Michael Toedt
Michael Toedt
CEO and Founder, dailypoint

Dr. Michael Toedt is CEO and Founder at dailypoint. He is a renowned expert in the field of Big Data and CRM. Michael started his career in his parents' hotel business and the Michelin Star gastronomy. He started his second career in the field of CRM, and in 2005 founded Toedt, Dr. Selk & Coll. GmbH (TS&C).

dailypoint
Supplier

dailypoint is the Customer Data Platform (CDP) built for CRM and Loyalty in hospitality. It helps hotels collect, merge, and use guest data from 200+ systems – including PMS, POS, booking engines, WiFi, CRM tools, and marketing platforms.

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