Things I Say All the Time - The Life of a Hotel Doctor

Long experience has taught me that patients love to hear the following.

1. “This isn’t a serious problem, and it never turns into a serious problem.”

Doctors know that many tiresome ailments such as hemorrhoids, bladder infections, migraine, or herpes don’t turn into something worse, but patients don’t know this. A doctor must tell them.

2. “I want you to call me any time.”

Doctors say this routinely, but you know what happens when you try. I show guests my cell phone and promise to answer in person. Naturally, I do this because I’m a compassionate physician, but there’s an element of self-interest. If guests aren’t getting better, I want them to tell me – not the hotel.

3. “Staying in bed won’t make this go away faster.”

Travelers waste valuable days in a boring hotel room, so I try to take the pressure off. The myth of bed rest is so universal that when I reassure non-English speaking guests, I ask them what I’ve just said. Almost always, they repeat it back minus the negative.

4. “You’ll feel under the weather for a few days; then you’ll feel better.”

Guests may suffer for weeks, but once they see a doctor, they expect things to move quickly. If I don’t explain that this might not happen, I may hear from them the next day.

5. “It’s not your fault.”

A baleful consequence of the popularity of alternative medical theories is that patients believe they’re responsible for getting sick. Mostly, they’re not.