Stephanie Presents at HSMAI ROI is Dying, a Love Story

During Commercial Strategy week at HSMAI 2022 in Orlando, owner Stephanie Smith gets on the main stage to discuss a somewhat controversial topic.

Stephanie Presents at HSMAI ROI is Dying, a Love Story

Photo by Cogwheel Marketing & Analytics

The presentation is done in a style called Pecha Kucha, so 20 slides and only 20 second per slide. The entire presentation can be viewed in 6 minutes and 40 seconds.

A must watch if you are fond of the movie, The Titanic!

Topics covered during the speech:

  • Are we truly focused on the entire customer journey if our focus is on the conversion?
  • Do we align with our sales and revenue management counterparts if we only talk about ROAS?
  • Have we trained our owners to ask for the wrong numbers?
  • How can marketers get a seat at the commercial strategy table?

Remember to save the dates for HSMAI Commercial Strategy Week 2023: June 26-29 in Toronto!

Register Here!

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Sales & Marketing

Stephanie Sparks Smith is the founder and digital matriarch of Cogwheel Marketing and partner at Cayuga Hospitality Consultants. She is the former VP of eCommerce and Technology at a large management company of over 100 hotels. She has served as a board member for both IHG and Marriott brands.

Cogwheel Marketing & Analytics is a U.S.-based hospitality digital marketing agency and business intelligence provider specializing in branded and independent hotels. Founded by Stephanie Sparks Smith, the company helps hotel owners, operators, and management groups optimize their online presence, strengthen marketing performance, and increase direct bookings.

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