People talk about the impact of COVID and the impact of COVID has been to accelerate trends and developments that already were already in play. And we've seen that a lot with our customers:

  • The way that they look at the benchmarking of different rates and different seasons
  • The way that they look at their competitor sets
  • How they look at the price bandings that they're thinking about
  • We've seen that the negotiated rate position has almost completely disappeared
  • The move towards dynamic pricing and dynamic rate management has been coming for a while

Watch our latest Duetto Concepts Video on Flexible Revenue Management here: https://www.duettocloud.com/videos/flexible-revenue-management.

When you combine that with an Open Pricing methodology that allows the hotel to impact specific room types or specific guest types in line with the strategy, rather than a very fixed forecast position, add that into very controllable automation so you can also drive routines and an AI in a helpful way for the hotel position, then you have a much more flexible and agile environment for the hotel to come back into.

What we know from COVID is that the return is not going to be a fixed point. We know that in fact, demand will come in and out. It will be up and down. Some markets will do better than others, then they will regress a bit. The seasons will affect also what happens.

Flexible Revenue Management

The ability to flexibly manage inventory in an open strategy against a variable demand is key to the success of hotels as they come back. And what we've noticed in our last two years of sales especially, is that we are having a fantastic two years of client acquisition.

And one of the reasons for that is that our platform offers this very open approach for the hotelier to be able to work with the market, and a very interactive relationship between the hotelier and their inventory, whether it's in a single property or a multi-property perspective.

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About Duetto

Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise.

More than 6,000 hotel and casino resort properties in more than 60 countries have partnered to use Duetto's applications, which include GameChanger for pricing, ScoreBoard for intelligent reporting, and BlockBuster for contracted-business optimization.

Duetto was named the world's #1 revenue management system in 2022, 2023, and 2024 in the HotelTechAwards.

For more information, please visit https://www.duettocloud.com/.

Sarah McCay Tams
Director of Marketing Communications
Duetto

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