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Opinion Article Technology

ChatGPT Hack for Hospitality: 5 Minute Video

Two of our Cayuga Hospitality Consultants, Cory Falter and Perry Smith, got together to discuss the potential opportunities to leverage AI in the hospitality industry.

Perry SmithCory Falter
By Perry Smith and Cory Falter

Perry shares a practical tip for leveraging AI to improve restaurant operations. He discusses the significance of Google reviews for restaurants and how they often focus on maintaining a high rating and suggests a more insightful approach to understanding customer feedback.

Perry also shared his own case of using this AI hack. By using Chat GPT, he analyzed Google reviews for a restaurant and found a common theme, that their team was missing. This insight led to improved staff training and enhanced the overall dining experience.

One quick and easy A.I. tip everyone should use

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Technology
Perry Smith
Perry Smith
President of the Avalon Institute and a consultant with Cayuga Hospitality Consultants, Cayuga Hospitality Consultants

Perry Smith is the President of the Avalon Institute and a consultant with Cayuga Hospitality Consultants. He provides strategic consulting and robust organizational tools to assist restaurants, hospitality concepts, hotels, startups, and leaders in operations, growth, critical thinking, creative branding and communications.

Cory Falter
Cory Falter
Partner, Lure Agency

Cory is obsessed with growing revenue for Hospitality B2B brands. He is a Partner at Lure Agency, the current President of HSMAI San Diego, and the host of the InnSync Show podcast. His company, Lure Agency, is a full-service B2B sales and marketing agency in the hospitality industry that recently celebrated its twelfth anniversary in 2024.

Cayuga Hospitality Consultants
Consultant

Cayuga Hospitality Consultants is a global network of independent consultants focused on the hospitality industry. Consultants are available to work independently on assignments or can be organized as a team or task force to achieve the greatest possible results for our clients. Areas of expertise include operations, sales, marketing, finance, asset management, development, technology, insurance, litigation and sustainability for all areas of...

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