The Importance of Secure and Scalable Hospitality Infrastructure

When a guest walks into your hotel, they expect a seamless experience. The check-in should be quick, their key should work instantly, and payments should just happen. None of that is possible without the right infrastructure – and most of the time, when it's working perfectly, no one notices it.

In the latest episode of Matt Talks, Mews CEO, Matt Welle, sat down with Ryan Tomlinson, Mews VP of Platform Enablement, to lift the lid on the unseen – and often underappreciated – work that goes into keeping a cloud-native property management system (PMS) running reliably, securely and at scale.

For hoteliers, IT directors and hospitality leaders, it’s a rare behind-the-scenes look at the systems keeping their properties online, protected and future-ready. Here are some of the highlights.

The importance of uptime

Some platforms still announce "planned downtime" in the middle of the day, something that can seriously disrupt hotel operations. In 2025, that shouldn't be happening.

Built entirely in Microsoft Azure, Mews runs across multiple availability zones – think of them as data centers – to ensure automatic failover if one goes down. The result? True 24/7 global availability.

Mews performs incident response drills and uses a bug bounty program through HackerOne, paying ethical hackers to uncover vulnerabilities before bad actors can. Every feature is tested in multiple environments before going live, with over 50 deployments to production each week – often more.

The team’s philosophy is simple: push smaller changes more often to reduce risk. And it’s paying off. In late 2023, Mews migrated its entire hosting region from the Netherlands with zero downtime. No night audits. No disruptions. Just uninterrupted service for thousands of hotels.

Security that stays ahead of the threats

The hospitality industry is under constant attack, with phishing campaigns becoming increasingly sophisticated. Attackers are buying Google ads for fake login pages, tricking users into giving up their credentials – and even bypassing two-factor authentication by intercepting the verification flow in real time.

In response, Mews has doubled down on security innovation. Passkeys, which use biometric authentication via a mobile device, eliminate the risk of stolen passwords. And for larger groups, Single Sign-On (SSO) offers a frictionless, enterprise-grade solution that removes access to all systems the moment a user leaves the company – a game changer in high-turnover environments like hotels.

No users who authenticate via SSO have been compromised. Not one.

Cloud-native means scalability

While some hoteliers still find comfort in knowing there's a server in the back office, the reality is that this increases the risk to their business. Cloud-native means built for flexibility. Mews can scale instantly with demand using auto-scaling infrastructure. And as the ecosystem expands to include revenue management and event tools, a single identity will provide access to everything.

That’s not just about convenience. It’s about control, efficiency and future-proofing.

Mews is also investing heavily in infrastructure modernization. Today, the core platform deploys twice daily. The goal? Hundreds of deployments per day. Each product area will soon be owned and deployed independently by focused teams, accelerating innovation without sacrificing stability.

Open, transparent, enterprise-ready

For larger chains, platform readiness is non-negotiable. But there's no reason the same high standards shouldn’t apply to every hotel, regardless of size.

Reliability, security and performance are important for every hotelier, and transparency about these processes will deepen trust, partnerships and understanding. For instance, Mews publishes its platform documentation online, offers a detailed technical blog, and engages in industry-wide cybersecurity forums to stay ahead of emerging threats.

From robust APIs and audit logging to SSO and passkey support, Mews doesn’t just meet the expectations of enterprise IT teams – it exceeds them.

Key takeaways

If you take one thing from this article, it’s this: you can’t afford to choose technology partners that stand still. More than 100 people at Mews are working full-time to make sure your systems are not only running, but constantly improving.

No legacy servers. No avoidable downtime. No compromise on security. Just continuous performance improvements, transparent operations, and a platform that scales as fast as you do.

Whether you're running a boutique hotel or managing IT for a multi-brand group, this is the infrastructure you want behind your operation – invisible when it works, and powerful enough to keep you ahead when it matters most.

If you’d like to know more about security at Mews and how we keep hoteliers and guests safe, read on here:

Security at Mews

Watch the full episode here